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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches in 2 different rooms. Went to different ESA.
Business response:
We are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Telephone was out of order. Internet didn't work with the correct spelling of my last name. The toilet got clogged. The 'Breakfast' was a 'take and go' coffee/oatmeal with no dining. And there's no shuttle to the airport. So yeah, one can say corners were cut so they'd be able to offer these prices.
Business response:
Thank you for your review and for letting us know what you enjoyed. We are sorry for the problems with your room and assure you these are being repaired. We appreciate your feedback and hope you will choose to stay with us again for a better experience. Sincerely, Hotel Management
Calling this place a fleabag is an insult to fleas everywhere. The room was made up, but the trash had not been emptied. The facilities were less than spartan, Motel 6 with an extra counter. It was better than sleeping in our rental car, but only slightly so. The two best things about the place were the friendliness of the night manager, who graciously served us after our post-midnight arrival due to a delayed flight, and the fact that there is a Cracker Barrel across the street, so we could get a decent breakfast. Avoid thi... read more
Business response:
Stefan, thank you for providing your feedback. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. On a positive note, we are happy that you liked our courteous associates and convenient location. Please consider giving our hotel another chance so we can leave you with a much better impression on yo... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
To tired to bother Water leaked in bathroom shower and entry card didnt work 90 percent of the time.
Business response:
Richard, thank you for your review. Please accept our apology for themaintenance issues in your room not working properly, and more importantly, for our staff not resolving this to your satisfaction. This was undoubtedly an inconvenience, and proper steps will be taken to ensure this does not happen again. We appreciate your business and hope you will consider giving us another try. Sincerely, Hotel Management
Business response:
Robert, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Run down, dirty and unfriendly staff Booked this as a last option during a layover between flights - had to check in late and once we arrived were greeted with an unfriendly and gruff host who was not impressed with our late check-in despite the fact late check in is available on their website/Expedia. The room we were given stunk of cigarettes, despite it being a non smoking room, the bed was crumpled and there were food crumbs on the counter tops in the kitchen. Asked for a new room that didn't smell, however when we went ... read more
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team and for the cleanliness issue you experienced. Your comments have been shared with the housekeeping team to be more diligent with their work and to thoroughly inspect the suite before allocating it to our future guests. We hope you will give us another chance to prove ourselves and show you that we take gr... read more
Awful hotel Went there,check in,i got the key card and when i went to the room and found a mess. Room was dirty,bed didn't have nothing on top. I called to front desk the guy gave me other room but room was dirty too. Im so disappointed. Mad....you name it .
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Had to wait to check in my work collegue saw the desk attendant drive in, he claimed he was handling a domestic dispute. Next morning coffee was late (6am) I called the desk to inquire and the attendant hung up when I said its 6:05am
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.