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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled awful and when I checked out i asked for a receipt and he said they do not give them. Why i asked again for one he said no
Business response:
Thomas, thanks for being our guest. We apologize for the inconvenience you had here. Your feedback regarding the odor issue has been shared with the concerned team, and we will take the appropriate steps to prevent from happening again. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point in time. Please consider a return visit to our hotel so that we can provide you with a better stay on a futur... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Nasty The room was not ready for me at 7pm. I arrived at 12:30 and checked in. They told me my room won’t be ready until 2:00. I came back at 7:00 and it still was not ready. They gave me another room and it stunk like cigarettes. The cabinets, refrigerator, stove was dirty. Couldn’t even use any of it because I was afraid I would catch something. On top of that there were no utensils or plates or pots and pans. Not that that mattered because like I said I wouldn’t have used it anyway.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Awful!! There were used floss stuck on the toilet seat. There were only 2 pillows and 2 bath towel. No hand towels or soap of any kind. I’ll never stay at another Extended Stay America.
Business response:
Dean, thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered in your room. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Very poor customer service. The room wasn't bad, but the air conditioner was broken, so I was sweating all night and very uncomfortable. Upon check out I informed them about the air conditioner and was told they had been there to fix it the day I checked in. So apparently no one checked to make sure the room was ready for use, and I paid $116 to stay in a sweatbox all night. The manager still has not returned my calls, and seems to be avoiding.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Sorry not coming back to that hotel
Business response:
Andreita, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
This was the absolute worst experience I have ever had. My flight was scheduled for arrival at 10:20pm, where I had called the hotel and notified them. However, my flight was delayed and did not land until 1:10am. I kept the hotel informed of the delay and they told me they would hold my reservation since I was updating them. Upon arriving to the hotel, the person in charge tells me there is no reservation for me and they are booked. Now it is nearly 2 am and I have no where to stay.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
The front desk is one of the Dampest in the world!
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,439 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.