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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down, dirty and unfriendly staff Booked this as a last option during a layover between flights - had to check in late and once we arrived were greeted with an unfriendly and gruff host who was not impressed with our late check-in despite the fact late check in is available on their website/Expedia. The room we were given stunk of cigarettes, despite it being a non smoking room, the bed was crumpled and there were food crumbs on the counter tops in the kitchen. Asked for a new room that didn't smell, however when we went ... read more
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team and for the cleanliness issue you experienced. Your comments have been shared with the housekeeping team to be more diligent with their work and to thoroughly inspect the suite before allocating it to our future guests. We hope you will give us another chance to prove ourselves and show you that we take gr... read more
Awful hotel Went there,check in,i got the key card and when i went to the room and found a mess. Room was dirty,bed didn't have nothing on top. I called to front desk the guy gave me other room but room was dirty too. Im so disappointed. Mad....you name it .
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Had to wait to check in my work collegue saw the desk attendant drive in, he claimed he was handling a domestic dispute. Next morning coffee was late (6am) I called the desk to inquire and the attendant hung up when I said its 6:05am
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
The first night the A/C dont work .and carpet was dirty , and was spiders inside , and cricket inside so a lot cricket noise all night . Second night they fixed A/C but don’t clean and kill insects .
Business response:
Sahid, thank you for your feedback. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to the insects. Please be assured that we have discussed your feedback with our housekeeping team, and we’re taking immediate steps to make sure such incidents are prevented from happening again. We have also asked our pest control provider to service your room immediately. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very dirty hotel. No room service provided. Bugs everywhere. My son’s legs are bleeding because he couldn’t stop etching them. Please keep away for your safety. Also, not safe at all. While were there cups came to arrest two guys. Don’t know what to say. In short, not safe, disgusting and stinky.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Yuk Ac didnt work well, it kept freezing up, putting water in floor. I changed hotels next morning. Need to maintain the rooms better
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this has caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible experience! Before reservation we inquired about late check out and were told that should not be a problem on the dates we were going though they could never guarantee. We checked in at 11pm and wanted to leave at 1.45pm the next day to catch a flight.To get a couple of glasses and cups we had to wait an hour at night. The next day for late check out the counter clerk was rude. Though we agreed to pay for the late checkout, I was in the shower and found someone standing in the room as it was nearly checkout time. Th... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
After two dirty rooms (cabinets/drawers filled with literal garbage), our third and final room had dirty towels and at night you can find cockroaches. Wear shoes when you get up in the middle of the night, or you will step on them. We also were given dirty dishes.
Business response:
Thank you for evaluating your stay. We are sorry for the cleanliness issues you experienced in all the rooms and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to make sure each and every room receives a deep cleaning so that such a similar mistake do not repeat again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,439 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.