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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Load AC unit/very smelly room The general manager was really unprofessional, and refused to help us. The ac unit very load, the fridge looks like it was not opened and cleaning very long time; the room had a very strange smell like smoke even it was listed as non smoking unit, I will never stay with them again.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I had to wait 20 minutes to check in as the clerk was on her break.
Business response:
Thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen. Sincerely, Hotel Management
The beds were disgusting! Stains all over the sheets. One bed it looked like blood the other bed it looked like pea. There was some type of bug in one bed. The room smelled bad. The trash hadn’t been emptied from the last persons stay.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not coming back. No trash cans in the room. Had light banter with Abraham at check in. He gave me delivery menus. Told him I was going to order dinner and have a cocktail. About an hour later, the phone rang and he said “Are cocktails and dinner ready!” I said what and he repeated the same statement. I hung up and the phone rang again and I didn’t answer. Considering, I’m assuming, employees have master room keys, I locked,bolted, and slid a chair in front of the door. I will NOT be staying there again.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Not what I expected at all. Extended Stay? Not even a coffee maker in the room!
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Please know, coffee pot is available upon request at the front desk to ensure it’s cleanliness. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Dirty and very smelly room, the bathroom is full of bugs
Business response:
Thank you very much for staying with us. We failed you in the most basic of ways by not providing a clean and comfortable guest suite, and for that we are very sorry. We have processes in place to make sure that every suite is exceptionally clean so we are working with our housekeeping department to make sure that procedures are being followed so this does not happen again. We hope you will stay with us again so we can provide you with a better experience. Sincerely, Hotel Management
Very bad service at front desk OSMAN ALI at front desk was very rude . I tried many times to explain him about my address but he refused to let me continue . Then he was argument with me talking about I cannot say anything to him when I tried to tell him to change his bad an rude attitude. im not happy with my stay , I'm very upset.
Business response:
Elias, thank you for being our guest. We apologize for one of our staff member being rude to you while being here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Business response:
Please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another chance to provide you with the hospitality and outstanding service you should have experienced during this visit. Sincerely, Hotel Management
did not have soup or enough towel. No wakeup call
Business response:
Vaelka, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.