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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap and convenient to airport, but was dirty, and smelled horrible. I was in a non smoking room but it reeked of cigarettes and I left smelling like cigarettes without smoking. I slept fully clothed because I didnt want my skin touching anything.
Business response:
Joshua, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke issues. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Convenient location. But plenty of better options from which to choose.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Shady Horrible lumpy bed, room smelled like cigarettes, dark walkways - hard to find from the front desk when you’re walking , NO SHUTTLE!!!! Price was perfect ...
Business response:
Tammara, thank you for returning back to us. A clean and comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. Also, we apologize for the front desk associates not being available when needed. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Disgusting Disgusting room. Smelled like stale cigarettes. Pile of garbage outside front door. The smell came inside. Empty beer cans everywhere around the entrance of my room. Not a single cup or glass to drink water from. Could not sleep in such a filthy, smelly room.
Business response:
John, we apologize your room had an odor issue. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please know to ensure cleanliness of kitchenware upon check-in, these items are kept at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Alaa, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The bathroom was full with toilet paper And when I flush the toilet the water cane all the way out
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The first room they gave us was not cleaned yet, and smelled of smoking. The second room still had a slight smell of smoke, but not bad, plus this room did not have a shower curtain. As well the room temperature was good but the heater was loud and constant until I got up and turned it off.
Business response:
We apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Williams, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.