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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO. NOT. STAY. HERE. Upon check in, I was issued a room. Upon entering it, I pulled back the sheets to check for bed bugs, but instead found toe nail clippings. I immediately called the front desk and had them change my room to a different one. 15 minutes later, I was in a new room, checked the sheets, and they were fine. Went to use the restroom & saw cockroaches of all different sizes all over the counter tops. I called & told the front desk that I wouldn’t be staying there and would follow up on reimbursement with hotels.... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms are smelly and nothing works,apart from dirty
Business response:
Miguel, thank you for evaluating your stay. We apologize for the odor issue you encountered during your visit. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
The room was missing light shades and wash clothes. Seems very poor for a hotel in that area. Not ready for customers
Business response:
Jim, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room/here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room was full of cockroaches and bugs Even in the bed They are crawling everywhere When I turned on the heat, the room smelled really bad
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
My experience here was less I expected. The room I was given had an odor, the bathroom hadn’t been cleaned very well. Haha there was even writing on the wall, it spelled out the word love. Now the staff stepped in with me after having trouble with the door when I first arrived and didn’t even notice it. I had no cell signal and the WiFi gets up to a whole slow walking pace unless you pay extra I’m assuming. The “breakfast included” is just oatmeal packs, granola bars and coffee. What a joke, I would not spend money to stay h... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
What is called continental is a searchers of oatmeal without any kind of milk. I never thought that can happen in this modern age . Disappointed
Business response:
James, thank you for posting a review of your stay with us. We are very sorry as you were unhappy with our complimentary breakfast. Your feedback has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Great location for getting to the airport. Very dirty, in disrepair, and reeking of cigarette smoke.
Business response:
Please accept our sincerest apologies for the odor issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,439 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.