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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was rude and cleanliness was not good.
Business response:
Jorge, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managemen... read more
Gentleman at front desk was very rude and unpolite
Business response:
Thank you for being our guest. We apologize for one of our staff member being rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Business response:
Noel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
as soon as I enter the room the smell welcome me, smells terrible. plus the bed is dirty, I didn't even tried to pull the blanket cause even the pillow when I lay on there is like plastic inside. terrible terrible terrible.. nasty nasty nasty
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don't Extend your stay here They room was sub-standard and once the lights was turned on when we entered the room bugs went everywhere. We were offered another room, but after being in line with other hotel guest who had problems with their room with similar problems, we decided to find another hotel in the area. Lucky we found one with one room left. We were tired and sleepy. The hotel offered to work with us, but refused to refund any money we had paid when asked for not staying here.
Business response:
Richard, thank you for reviewing your stay. We are deeply sorry for the issues you encountered during your stay and it is truly disappointing to read about your experience. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, we are very sorry for the bugs in your room. We are working with our pest control provider to ensure procedures are being followed so that no future guests encounter this issue. Once more, we do apologize and hope you will afford us... read more
This hotel is the filthy, condom wrappers, other guest items left behind, trash from previous guest...but the very worst was the infestation of ROACHES...they were crawling everywhere. It was literally a NIGHTMARE’S Stay for me. Got in to late to change hotels...so I slept in chair. after using my own sanitizing product to clean...Never EVER have I experienced such disgusting service in a hotel room!
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. We assure you that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The room was cold,the AC for some reason not good,and kitchen air sucker can not turn off the whole night and to much sound
Business response:
Thanks for being our guest. We offer our sincere apologies for the maintenance issue you had in your room. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
DO. NOT. STAY. HERE. Upon check in, I was issued a room. Upon entering it, I pulled back the sheets to check for bed bugs, but instead found toe nail clippings. I immediately called the front desk and had them change my room to a different one. 15 minutes later, I was in a new room, checked the sheets, and they were fine. Went to use the restroom & saw cockroaches of all different sizes all over the counter tops. I called & told the front desk that I wouldn’t be staying there and would follow up on reimbursement with hotels.... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,406 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.