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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room cleanliness was awful found a condon wrap, found hair of the prior guest all over the bed. There was insects and roaches around the room
Business response:
Marvin, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dirty and disappointing but was too tired to complain and go elsewhere
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Kip Hotel has no redeeming features.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Cockroaches in 2 different rooms. Went to different ESA.
Business response:
We are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Telephone was out of order. Internet didn't work with the correct spelling of my last name. The toilet got clogged. The 'Breakfast' was a 'take and go' coffee/oatmeal with no dining. And there's no shuttle to the airport. So yeah, one can say corners were cut so they'd be able to offer these prices.
Business response:
Thank you for your review and for letting us know what you enjoyed. We are sorry for the problems with your room and assure you these are being repaired. We appreciate your feedback and hope you will choose to stay with us again for a better experience. Sincerely, Hotel Management
Calling this place a fleabag is an insult to fleas everywhere. The room was made up, but the trash had not been emptied. The facilities were less than spartan, Motel 6 with an extra counter. It was better than sleeping in our rental car, but only slightly so. The two best things about the place were the friendliness of the night manager, who graciously served us after our post-midnight arrival due to a delayed flight, and the fact that there is a Cracker Barrel across the street, so we could get a decent breakfast. Avoid thi... read more
Business response:
Stefan, thank you for providing your feedback. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. On a positive note, we are happy that you liked our courteous associates and convenient location. Please consider giving our hotel another chance so we can leave you with a much better impression on yo... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
To tired to bother Water leaked in bathroom shower and entry card didnt work 90 percent of the time.
Business response:
Richard, thank you for your review. Please accept our apology for themaintenance issues in your room not working properly, and more importantly, for our staff not resolving this to your satisfaction. This was undoubtedly an inconvenience, and proper steps will be taken to ensure this does not happen again. We appreciate your business and hope you will consider giving us another try. Sincerely, Hotel Management
Business response:
Robert, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,439 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.