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Extended Stay America Select Suites - Wichita - Airport
- Hotels
- Wichita, KS
About this business
Location details
7525 West Taft, Wichita, KS, 67209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room said NONSMOKING, entire room smelled of cigarettes. Floors were disgustingly filthy. As soon as you walk in side door you smell cigarettes. There was no remote control in our room to work the TV. Bathroom was dirty and we were given 2 lousy Raghu towels for a 2 day stay.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness, unpleasant odors and missing items. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Aga... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Do not go here They went in my room and stole my stuff all my money my daughter's clothes my clothes and other stuff from my room and the cops did not do nothing about it do not go here I repeat do not go here they will steal from you too it's not safe
Business response:
It is beyond troubling to see that you experienced an item being taken from your room, Mandy. I can assure you that we will reach out to the property and do everything we can to resolve this for you. We have a zero tolerance for items being removed from your room and can't apologize enough that this is what you are experiencing. We go through a rigorous process to hire the most capable and professional staff and will make sure that the proper steps are taken to address this. Thank you for bringing this issue to our attention... read more
This was the absolute worse experience and treatment I have ever had to deal with, put up with and accept...at that very moment anyway. My boyfriend, at the time, became disruptive andvI went to a maid in the hallway asking for help. She helped by calling the front desk and once I realized he was going to continue being unruly and I wasn't getting back in my room I went down to the front desk and assisted in giving information to the staff to give to the authorities. I asked that once he left if I could get a different room ... read more
Business response:
We are terribly sorry and saddened to hear about your experience at our property. Our staff works at an extremely high level to address and fix these issues with the upmost professionalism and care. We sincerely apologize if this did not come across during your encounter, Linda, and will make sure that we address this at the property level. We are so sorry that we failed to exceed your expectations and wish you all the best in your future travels.
Business response:
We are so disappointed to see that you did not enjoy your time at our hotel. We apologize that it was not a better experience for you.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Worst experience ever with a hotel I’ve ever had! Arrived late to find that you have to dial a number from a land line and wait on hold for 15 minutes to get a person only to wait another 15 minutes for their in house staff to get to the front desk to tell me the only room left for the night has cockroaches! Uhm, no thank you! Ended up sharing with some friends at their room at Motel 6, thank goodness they left the light on!
Business response:
I'm so terribly sorry to hear about this experience! This is not at all what we're known for or what we intended for your visit with us. Thank you for sharing your feedback.
The ice box spoiled all of our food. No housekeeping services unless you stay for 2 weeks. The laundry machines stole our money and the hotel would not refund because they do not own them. Worst hotel I have ever stayed at. Do not go
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback.
Frequently asked questions about Extended Stay America Select Suites - Wichita - Airport
How is Extended Stay America Select Suites - Wichita - Airport rated?
Extended Stay America Select Suites - Wichita - Airport has a 3.4 star rating with 771 reviews.
When is Extended Stay America Select Suites - Wichita - Airport open?
Extended Stay America Select Suites - Wichita - Airport is open now. It will close tomorrow at 12:00 a.m.