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Extended Stay America Select Suites - Wichita - Airport
- Hotels
- Wichita, KS
About this business
Location details
7525 West Taft, Wichita, KS, 67209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Thank you for sharing your feedback so we know how we came across during your visit with us.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
We had reserved our room a week ahead of time. When we checked in they put us in a room that was NOT cleaned. I call the staff and we had to step out for her to clean the room. There was no bedding towels or toilet paper and microwave was nasty and floors not swept. Then the next morning another staff person was very rude and disrespectful and tried to say we owed $89 and when we tried to show her our receipt where we paid for 2 days and our checkout date was the 10th of May she rudely said the receipt could be wrong and the... read more
Business response:
Thank you for taking the time to share this detailed review of your stay. We can't apologize enough for all the inconveniences that you experienced during your time with us. This is in no way acceptable by our standards and will be address the details of your feedback with our entire staff at the property. We are so sorry for any inconvenience that was caused and hope that all your future travels are wonderful.
It was a horrible experience the tv was broke I tried to call to get moved to another room I spent 2hours and staff was unprofessional and rude the black employee told me I wasn't going to get moved or get my money back I checked out and waited to call the manager well guess what a refund is in process don't tell me what my God won't do I got my money back and I will never stay at the hotel again in Jesus name amen real ghetto to be on the west side of wichita ks smh
Business response:
i am terribly sorry that you had such a bad experience with our location, and that is a unusual action of that gsr and not our protocol to make guest go through such a experience. I was happy to assist and touch base with you to get this matter resolved.
Business response:
Thank you for your review. We hate to see the low rating, and are so sorry that you did not have a better experience with us. We hope that all your future travels are wonderful ones.
Business response:
Thank you for your rating, Cynthia. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
This property was off putting from the start. When you walk in the door you enter an entry area with a door immediately in front of you just past the glass plates desk. The attendant at the desk was extremely rude and cius
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Bad experience No one at the front desk when we arrived. She tried to charge me for a room already paid. Assigned a room, tv didn't work. Was told I needed to call technical support. Cable was broken. Moved to another room. Tv picture had lines running thru and stuttered, but at that point we were done. Had ti ask for additional pillow. Had the covers, but no pillow. Akso, police were running through the building. Not comforting. A really horrible experience. Don't stay there!
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Robin. We know how heavily of an impact issues like, billing, maintenance issues, missing items and disruptions from the local authorities - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's
Business response:
Thank you for taking the time to review your recent stay at our hotel, Robert. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Wichita - Airport
How is Extended Stay America Select Suites - Wichita - Airport rated?
Extended Stay America Select Suites - Wichita - Airport has a 3.4 star rating with 771 reviews.
When is Extended Stay America Select Suites - Wichita - Airport open?
Extended Stay America Select Suites - Wichita - Airport is open now. It will close tomorrow at 12:00 a.m.