Extended Stay America Select Suites - Wichita - Airport

Raul O 

on BBB

a year ago

9/29/204 at check-in found my reservation had been cancelled by receptionist because I didn't checked-in at 6PM CDT and nothing can be done by receptionist. Receptionist rude attitude. Receptionist asked me to make a new reservation online. I was assigned a room 134 in poor condition. Front door damaged/name carved, kitchen cabinet broken, appliances need to be updated back form the 50/60s, inside fridge compartments broken. All furniture in poor condition, scratched, chairs filty with stains. 

Alvina M 

on BBB

a year ago

Check in was nice..when I got in the room it smelled like a dirty mop. I could see how they tried to clean..in the morning when I woke up there was a live ***** in the bathroom when I was brushing my teeth..and when I was packing up I found 2 dead roaches. When I checked out I let them know and showed the pictures I took and all I got was an apology and mu receipt...the manager was standing nearby...I know I didn't ask but I should have received some kind of discount. But nothing...very disappointed 

Douglas R 

on BBB

a year ago

Terrible Experience Will ***** Return During my recent stay at Extended Stay in **********, I had one of the worst experiences. When I arrived, it was clear that this place was poorly managed and did not care about its ********* disappointment started right at the check-in process, a complete disaster. The staff's rudeness, lack of greeting, and disorganization clearly showed poor management. The room I was assigned to was far from what I expected, resembling a cheap motel room. The issues continued to pile up. The bed was u... read more

John S 

on BBB

a year ago

Dirty room. The front desk clerk was rude to me the morning of July 18th at 6 am. Tried to get a new parking lot pass because I extended my stay. She told me come back later 

Mildred Gayle T 

on BBB

a year ago

***** infestation. The Maintenance NEVER repaired my bathtub so that the k*** for shower/bath would go down. Residents with multiple dogs that do their biniss in the rocks, grass, sidewalks and nobody picks it up! Sketchy residents. Rude front desk employee named ****. She "fronts" when she realizes cameras are on. My room 105 was infested with BIG azz and smaller roaches! Had to move to a DIFFERENT room due to hip replacement this past Monday. Maintenace was informed of the shower issue FIVE weeks and 105 was NEVER sprayed ... read more

Stanley O 

on BBB

a year ago

Didn't like anything. Place was a dump. Filthy floors and rugs, dog **** on wall, kitchen sink flopped like it was going to break off, ceiling patch falling down, shower wouldn't turn off, feet were black since floors were so filthy, had to ask for pots pans and dishes Teflon pans were flaking Teflon and scratched to h*** needed to be thrown out. People smoking Crack in hotel and parking lot. People staying there looked homeless Pay $30 more per night and stay at a nicer place. 

Clark G 

on BBB

a year ago

Plus The room was a good size and well laid out.Minus The sink was dirty. It had a soapy scum at the bottom. The toilet was dirty. It had brown stains on it.For an extended stay hotel, it didn't have a dish, pot, pan, plate, or even a fork. What are they suppose to eat off of?I didn't like that we had to wait at the front door and call the desk to be let in. Then they put the cars behind a fence. I felt it was more like a prison than a hotel. I had to use my key card to get past the fence and retrieve my car after using my k... read more

Michael O 

on BBB

a year ago

The place is not taken care of. Its runned down. I will not ever stay there again! 

Tracy D 

on BBB

a year ago

Smells bad, loud people/music, we were only there to sleep but would find it difficult to have that be my home all day. Needs ice machine.