Extended Stay America Select Suites - Wichita - North

Paul M 

on BBB

a year ago

DO NOT STAY HERE. It was awful. Upon check in they could not get a key card to work for 30 minutes. Finally got it and left once to buy ice at a gas station and came back to key not working again. It was beyond frustrating. Breakfast was blah..... snacks really. 

Lisa D 

on BBB

a year ago

Staff was friendly and kind. Room was not very clean. There was 3 of us and we needed the 3rd person to sleep on the pull out sofa bed. There weren't any sheets on it. We were very tired after a long travel day, the third person ended up sleeping right on the sofa. The travel website advertised a continental breakfast. There was coffee, oatmeal, muffins and stale granola bars. I would not stay at this place again. 

Joanne B 

on BBB

a year ago

I left after checking in. The whole place is disgusting and unhygienic!!! There were actual bugs crawling on me at check-in. I showed the front desk clerk. Looked at the room, left and found a different hotel. Went back and cancelled reservation and they said I might be charged for the night, which was $43. Called my credit card and was charged $160. Was there only 5 minutes. I got a rate through the American cancer society because I'm getting intense radiation and the place is unhealthy and disgusting!!! Please reverse my c... read more

ADRIANNE G 

on BBB

a year ago

I was very unhappy with my stay once I awaken to use the bathroom and a ***** was crawling on the wall. I left immediately after. If I could rate it with zero stars I would. 

Jeraun W 

on BBB

a year ago

At first is was a nice room walked in clean looked nice then I got food and the roaches came out now giving that I didnt only see just one bug I saw 3-5 within a 10min period of time had to finish up the little food I had and throw everything away and clean up after myself so I will have to give it a 1 star roaches make a rather big impact 

A G 

on BBB

a year ago

0 Stars THE FILTHIEST ROOM I have even seen open to guest. Every single thing in the room was FILTHY! I dont know where to begin! I took out my phone to record the scene, I skin crawled as I saw small roaches/bugs crawling on the carpet & the room couch/chair. I left went back to the front desk & got my full refund including the deposit back. Lost For Words. Inexcusable! 

Thomas K 

on BBB

a year ago

Room was not clean -- found crumbs on floor and counters - and some bugs in room - room was in need of renovation - not what we had expected 

Anwar S 

on BBB

a year ago

This was my first experience with Extended Stay America....Worst front desk No breakfast only coffee and mini muffins Paid $244 for one night No water in the room Ask for a blanket rudely refused Three different front desk clerks all worst customer service.....I have worked as front desk clerk and I have 30 years of retail management experience so I know what a customer service is .... 

Roderick D 

on BBB

a year ago

Nothing worked. No Television, busted refrigerator, locked out of bathroom due to not fixing it. Elevator was broke for 4 days. Overcharged for pets that we did not have. No reimbursement.