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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No blankets. No soap. No coffee. Place was filthy. Never stay there!!!!
Business response:
Dear Howard, We hope you will accept our apologies for not providing the exceptional service you should have received and for the issues you encountered during your time with us. Please know that our in-room amenities, such as the blankets and soaps, are available and complimentary at the front desk anytime. Moreover, we will share your concerns regarding our grab-and-go breakfast and the cleanliness of our hotel with the appropriate teams to ensure we always meet the high standards our guests should always expect from us. W... read more
As soon as I stepped on the elevator all the way down the hall and my ROOM REEKED OF WEED! Total disappointment! When I went back to check out immediately the lady at the front desk wasn’t even shocked! And said my refund will take 3-5 business days! So had to beg family to pay for another room at another hotel as I was there for clinicals for college
Business response:
Dear Samantha, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better ... read more
Serious issue with these facilities Booked, and paid for hotel in advance, for my girlfriend to stay at while construction being done on kitchen. When she arrived, the desk clerk refused to give her a room. I am white, they had no problem taking my money; my girlfriend is not white and they had a problem giving her a room. The reason they gave was that they do not permit locals to book rooms at their facilities. When she was turned away, and walked back to her car, she was followed and picked up on in the parking lot. She sa... read more
Business response:
Dear Lloyd, Thank you for your review. We apologize that our front office team fell short of providing your partner with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We are looking into the matter to see what went wrong and how we can handle such situations better in the future. We appreciate your understanding, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
Lack of communication and organization They wouldn’t let me stay because my drivers license was from that city. But my biggest problem was with Hotels.com
Business response:
Dear James, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have encountered while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Never again I stayed at this property and it was the worst hotel I’ve been in out of 32 countries. It took 30 minutes for an attendant to show up. The lobby smelled horrible but not as bad as the room and elevator. The second night I reserved was worse. I couldn’t check in after calling ahead. I arrived at the property to no attendant. One could not be located. Several other guests were waiting and ended up leaving because the attendant could not be found. I need all my money plus some but I’ll never stay at another extended... read more
Business response:
sorry for your experience and letting us know so that we can try to rectify in the future
This hotel is bleak. Zero amenities, bare-bones, inhospitable. Definitely not good value for money
Business response:
Dear Pamela, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Business response:
We are so sorry that you had a negative experience. We will try to better in the future and have done a refund
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,048 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.