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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
CRAPPY STAY Well lets start from the beginning. When we arrived there was no body at front desk to check us in. We waited approximately 15 mins before the lady showed up. Got checked in and once we got inside the actual hotel hallway the place smelled like a bag of sweaty asscrack. The beds are almost like sleeping on a military cot. Very sketchy people up and down the hallways. Rooms supposed to be clean but obviously they are blind. Dirt and whatnot around the baseboards , sink drain had either facial hair or pubic hair tr... read more
Business response:
Dear Carlos, Thank you for sharing your review. We regret that our front desk staff member was unavailable during the time of your arrival. Please accept our apologies for any inconvenience this caused. We will look into what transpired so this lapse in service never repeats. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team is already at work to check the missed areas. Please consider giving us another chance on your n... read more
Rude doesn't begin to describe the front desk attendant. Half way through check in I told her to cancel my stay and left. Will never book here again.
No recomendable
Business response:
Dear Jose, Thank you for your review and staying at our hotel. We understand you do not want to elaborate on your experience, but we certainly apologize for any issues or disappointment you experience during your stay. We want every guest to have an exceptional experience in everything. However, we failed to meet your expectation during this visit. We have shared your feedback with our team to ensure we are more diligent in delivering excellent service moving forward. We hope you will consider coming back for a much-deservin... read more
I didn't even sit on the bed. Its actually a cot. Not gonna happen. I didn't even ask for a refund. I left!
Business response:
Dear Mitchell, Thank you for the review. We apologize for not meeting your expectations. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you once again.Sincerely,Hotel Management
Last minute reservation and the place is a dump. Not recommended
Business response:
Dear Eric, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
If you can't afford any better, at least it seemed safe. No tv remote, no hand towels, bed was more like a large cot, bathroom not cleaned well. Front desk closed during the night, so if you need anything u r out of luck. No bucket to get ice. Wasn't told the WiFi password and desk was closed so don't know if it works or not
Business response:
Dear Keith, Thank you for reviewing your recent visit to our hotel. We are sorry to disappoint you with the lack of amenities and not attending cleanliness as expected. We will address this matter with the concerned individuals, as providing a clean environment for our guests is always our top priority, and we do our best to ensure our guests have the best experience. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
I would never go back or recommend it to anyone! It was nasty akd felt a little sketchy.
Business response:
Dear Heather, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Although we cannot do much about the people outside in the area, we can assure you that we take good care of our guests. We work closely with the local police, and the safety and security of our guests are very reliable. We hope you will give us another chance to provide you with the exceptional service you deserve.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.