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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a dump. I had stayed in an Extended Stay many years ago during a reno. It was nice - everything included, a home away from home. This one - not so much. This was for a short stay but it included less than sleeping in my car. I think the maintenance crew was given the rest of their off because there were half-stared projects everywhere. Hot water, when you could get it, was about as hot as an hour old cup of coffee sitting out. This facility is less about the old model of long-term housing for a professionals/executives ... read more
Business response:
Dear John A, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Please allow us to correct this for you, and we hope you will give us another chance to provide you with the exceptional service you deserve on your next trip.Sincerely,Hotel Management
Staff was extremely unpleasant Had gotten locked out of room for hours with no help from front desk, had to contact police for assistance Would never stay here again
Business response:
Dear Matthew, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We always intend to satisfy a guest and strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management
Sad. So sad. While I did know it was possible to live with depression, I did not know someone could live inside it. I knew this wouldn't be a 5 star experience, but the pictures led me to believe that it wouldn't be a hovel. Everything about the building felt unsafe, either structurally or personally. The beds were terrible with broken wires(?) used to support the mattres. The floor inside the room was sticky and the floor in the hallway always had water on it. The refrigerator wasn't even opened for fear of what may be lurk... read more
Business response:
Dear Guest, Thank you for staying with us and posting your valuable feedback. We aim to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you have come to expect from us. We hope you will consider giving us another chance to redeem your trust and revisit us so we can deliver the flawless stay you deserve.Sincerely,Hotel Mana... read more
Room was pretty dirty. Would rather sleep in my car.
Business response:
Dear Sarah, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you.Sincerely,Hotel Management
I was charged twice, the hotel had to charge me again for the booking because they said it was canceled before I arrived
Business response:
Dear Joseph, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
No blankets. No soap. No coffee. Place was filthy. Never stay there!!!!
Business response:
Dear Howard, We hope you will accept our apologies for not providing the exceptional service you should have received and for the issues you encountered during your time with us. Please know that our in-room amenities, such as the blankets and soaps, are available and complimentary at the front desk anytime. Moreover, we will share your concerns regarding our grab-and-go breakfast and the cleanliness of our hotel with the appropriate teams to ensure we always meet the high standards our guests should always expect from us. W... read more
As soon as I stepped on the elevator all the way down the hall and my ROOM REEKED OF WEED! Total disappointment! When I went back to check out immediately the lady at the front desk wasn’t even shocked! And said my refund will take 3-5 business days! So had to beg family to pay for another room at another hotel as I was there for clinicals for college
Business response:
Dear Samantha, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better ... read more
Serious issue with these facilities Booked, and paid for hotel in advance, for my girlfriend to stay at while construction being done on kitchen. When she arrived, the desk clerk refused to give her a room. I am white, they had no problem taking my money; my girlfriend is not white and they had a problem giving her a room. The reason they gave was that they do not permit locals to book rooms at their facilities. When she was turned away, and walked back to her car, she was followed and picked up on in the parking lot. She sa... read more
Business response:
Dear Lloyd, Thank you for your review. We apologize that our front office team fell short of providing your partner with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We are looking into the matter to see what went wrong and how we can handle such situations better in the future. We appreciate your understanding, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
Lack of communication and organization They wouldn’t let me stay because my drivers license was from that city. But my biggest problem was with Hotels.com
Business response:
Dear James, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have encountered while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.