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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again I stayed at this property and it was the worst hotel I’ve been in out of 32 countries. It took 30 minutes for an attendant to show up. The lobby smelled horrible but not as bad as the room and elevator. The second night I reserved was worse. I couldn’t check in after calling ahead. I arrived at the property to no attendant. One could not be located. Several other guests were waiting and ended up leaving because the attendant could not be found. I need all my money plus some but I’ll never stay at another extended... read more
Business response:
sorry for your experience and letting us know so that we can try to rectify in the future
This hotel is bleak. Zero amenities, bare-bones, inhospitable. Definitely not good value for money
Business response:
Dear Pamela, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Business response:
We are so sorry that you had a negative experience. We will try to better in the future and have done a refund
Roaches dirtysoap no ac tv eemote not working very rude staff ect
Worn down and old. Needs major upgrades
Business response:
The property Is very sorry for your experience. Thank you for notifying us and we will do what we can to implement changes.
When I arrived to check in I was told that they wouldn’t be allowed to stay because I was local to the area. They were rude and when I asked if they had any other options she just walked away. They did not refund my payment either
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.