Extended Stay America Select Suites - Wilmington - West

Ashley 

on Expedia

3 years ago

Awful The room was not ready when we arrived at 3:30 and check in is at 3. Which ok that’s fine I understand they were under staffed. But the lobby was disgusting and smelled like dog. Then when we came back later in the evening around 7 pm no one was at the desk to check us in. We had to wait 10 minutes for someone to come. Then when we get to the room the floor was filthy and fully of dog hair. It was Noisy, and the bed was terribly uncomfortable. 

Clinton 

on Expedia

3 years ago

This place is absolutely horrible. Constant drug deals going on outside and around the vicinity. Numerous drug addicts live in this place. The General Manager Byron Hicks is extremely rude and unhelpful. The rooms are disgusting, ac units falling out of wall, mold in the bathrooms, broken shower heads, uncleaned shower tubs, moldy shower curtains, disgusting bathroom sinks, broken kitchen sinks, drug residue on refrigerator, broken cook tops, terrible internet service, broken microwaves, dirty floors. The list goes on. I kno... read more

Robert 

on Expedia

3 years ago

Cancelled reservation so I can’t say how the rooms looked. Hotel had double doors to get buzzed in. We didn’t feel safe. We spoke to a local Sheriff and he said they go there all the time to do drug busts Glad we didn’t stay 

Suzanne 

on Expedia

3 years ago

Someone, a child likely running or banging constantly directly above. Killed several cockroaches within short time of being there. Had to ask to leave and went somewhere else. 

Sara 

on Expedia

3 years ago

It was so dirty and easily the worst hotel I have ever stayed at. The table was uneven so they had a napkin shoved under the leg to make it even. The bed was super loud and squeaky and very uncomfortable, it did not even have a comforter or a headboard. Did not come with any toiletries or even dishes. You have to rent them. Overall HUGE waste of money. DO NOT STAY HERE 

Marwan 

on Expedia

3 years ago

The employee so rude I have staid 12 days and I asked for two hours late checkout and I told them I can pay for it the front desk lady she was so rude with me first she said she can give me one hour I asked to speak with the manager she said okay now you have to checkout now I went there for a business trip but I will never never go there anymore. Beside the condition of the hotel it’s trash not clean bugs everywhere and they don’t have room service I asked for the gym they said they don’t have and when booked they said they... read more