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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't Stay Here Again This hotel was not a good experience. When we checked in, the staff member was polite. There is no foyer, just a small hallway then an entry door to the rooms. The hallway floors were dirty. The rooms were very sparse - no amenities like soap, tissues, or desk lamps that you generally expect to find. The furnishings, bathroom fixtures, and general appearance was dated and somewhat dingy. Our room was right next to the elevator, and we heard loud elevator rumblings and people making noise in the hallways... read more
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
If you’re a holiday inn type family do not even think about going here…. Gross
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The hotel as a whole is absolutely disgusting. Dirty walls, smells like dog and feces, has very sketchy people stating there long term. The front desk lady was incredibly rude and unwilling to help, it was almost laughable. There is also a no refund policy which i find very sketchy, once you get there you will see why. 10/10 would NEVER recommend this establishment ever.
Business response:
We apologize that you did not enjoy your stay with us, Paige. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The room was missing a light on the night table. Air conditioning was good. Elevator and common areas were dirty.
Business response:
Thank you for taking the time to review and rate your stay with us, Milton. We are terribly sorry to hear that you did not enjoy your time with us, and sincerely apologize for the maintenance issues that you encountered. We will communicate with the proper channels for immediate action and resolve. Best wishes in all our future travels.
Business response:
Thank you for rating your stay with us, Alvaro. We are so sorry for any issues that you experienced that led to the lower rating. We do wish you all the best in your future travels.
Let’s start with the TREATMENT CENTER that is beside the hotel. Basically you look out the front window of your room to the view of a drug treatment center. No offense but if I’m coming to stay at a hotel the surrounding area is very important. Next, the pictures shown online are not of THIS particular location. The pictures are so nice and clean. Believe me. This place is a fraud
Business response:
Thank you for taking the the time to review your stay with us, Jhante. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
Business response:
Thank you for taking the time to rate your stay, Edel. We are so sorry that you did not enjoy your time with us and would love another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.