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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel has the worst service ever. We got There at 3 pm and the lady’s dog tried to attack me. After we get inside we had to call because there was no attendant. We call and after speaking to a really rude lady with an attitude, the same lady comes out to help us. She stated because we booked through a third party she doesn’t have to accommodate us. She was very rude. To my understanding I had a reservations. Her name is Holly. And she needs new customer service training.
It was low rent housing for the area
The room was nasty with roaches, a film on the floor, stains on the bedding and blood splatter stains on the floor and walls in the bathroom. Would never have stayed over night if it had not been 2:30am when we checked in and we just needed a little sleep before going to our next location.
Lady wasn’t in office to check us out for 30 minutes and kept calling phone no answer. Not good customer service.
Cockroaches in the room. Beds look like and feel like cots. No hand towels, only provided a small bottle of shampoo, no tissues
Hotel CaCa Do not stay there! My wife and I are very disappointed with our stay. The elevator smells like urine, the floors are dirty, hotel room 205 bathroom light was out, floor was dirty, and the pillows and sheets awful. We wanted to exchange our towels and there was a fee to do that. What? If we needed help the office was closed. Parking lot not safe. People living out of there cars. Terrible. Could not wait to leave.
In need of total renovation
Business response:
We apologize that you did not enjoy your stay at our hotel, Richard. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.