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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room had not been cleaned in a long time. The batroom sink wss stopped up . The floors were sticky and food and trash on the floor. There was mold in the batroom tub corners. The refrigerator had mold growing on inside. We told the manager but he did not care .the lobby doors were filthy with dirt and hand prints everywhere. The hallways had trash on the floor. The elevator had trash snd spilled drink stains on the carpet. M Expedia gave this place a 2.5 star rating. It was a zero star . I will hesitate to go thru exedia... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Lloyd. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Business response:
Thank you for taking time to rate our hotel, Caleb. We are sorry you did not enjoy your stay with us but wish you all the best in your future travels.
Unfit place to stay I did not stay I walk in the room then walked out! It was so dirty and smelled like dog. Way allergic to Dogs! Dogs all over the place. I booked another room elsewhere where. Please don’t charge my credit card!
Business response:
Thank you for taking the time to rate and review your stay with us, Kelli. We hate to see that you did not enjoy our pet-friendly environment and that you were not satisfied with our accommodations. Thank you for allowing us to host you and we wish you all the best in your future travels.
Teresa Drove two hours to location just to be turned around and denied access when website clearly said I could check in by 530 am
Business response:
Please accept our sincerest apologies for the inconvenience that this experience caused, Teresa. We are terribly sorry that this happened and will work hard to prevent this from happening in the future. We do hope that your future travels are both comfortable and pleasant.
Stay away
Business response:
Thank you for your rating, Elon. We are terribly sorry to see the lower rating but hope that your future travels are both comfortable and pleasant.
Wont stay again Wasnt clean, hallways stunk, we were given a room with a bed that wasnt even a bed.. had to ask for wash clothes ,floors were dirty..for part of the day no clerk at front desk
Business response:
Thank you for taking the time to rate and review your stay with us. We hate to see that you did not enjoy your time at our hotel due to the issues with the overall cleanliness. This is never the experience that we want you to have and hate to see that we disappointed you. We will review these details with housekeeping team directly for proper action and resolve. Best wishes in your future travels.
The room was NASTY!!!
Business response:
Thank you for taking the time to rate your stay with us, Tony. Please accept our sincerest apologies that you were not satisfied with your stay. Cleanliness is something we take very seriously and can't apologize enough that we fell short in this area. We can assure you that we will review this with our team for proper action and resolve.
Very dirty. There was food stuck to the tables, under the bed didn’t look like it had been swept in a couple of weeks and there was something on one of the pillow cases that was fairly suspect. To be quite honest, I thought really hard about sleeping in my car. $100/night for this is absurd, as I have stayed in sparkling clean Hilton hotels for less money.
Business response:
Hello Eric. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.