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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wont stay again Wasnt clean, hallways stunk, we were given a room with a bed that wasnt even a bed.. had to ask for wash clothes ,floors were dirty..for part of the day no clerk at front desk
Business response:
Thank you for taking the time to rate and review your stay with us. We hate to see that you did not enjoy your time at our hotel due to the issues with the overall cleanliness. This is never the experience that we want you to have and hate to see that we disappointed you. We will review these details with housekeeping team directly for proper action and resolve. Best wishes in your future travels.
The room was NASTY!!!
Business response:
Thank you for taking the time to rate your stay with us, Tony. Please accept our sincerest apologies that you were not satisfied with your stay. Cleanliness is something we take very seriously and can't apologize enough that we fell short in this area. We can assure you that we will review this with our team for proper action and resolve.
Very dirty. There was food stuck to the tables, under the bed didn’t look like it had been swept in a couple of weeks and there was something on one of the pillow cases that was fairly suspect. To be quite honest, I thought really hard about sleeping in my car. $100/night for this is absurd, as I have stayed in sparkling clean Hilton hotels for less money.
Business response:
Hello Eric. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Business response:
Thank you for taking the time to rate your stay with us, Keiro. We hate to see that you did not enjoy your time with us and would love to welcome you back and show you a much better experience.
just dirty, sheets on bed did not look clean
Wouldn’t stay again While the ladies at the desk the room was a different story. It was so small I felt like I was in a box. The bed looked like a pop up bed I was afraid to even sleep on it. And for the prices of the room I expected more like a coffee pot in the room
Business response:
Thank you for providing us with such essential feedback that will help us improve, Sarah. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
No limpiaron el cuarto por una semana, había orines de perro por el pasillo, los colchones viejos, la recepcionista fue amable cuando llegamos pero después permanecio todo el tiempo la perciana abajo, incluso cuando intentamos hacer check out, no hubo chinches de cama a pesar de todo
The room was dirty with ashes around the bathroom sink, the toilet wasnt clean, the stove area had crumbs all on it, and the floor wasnt swept
Not a good deal Bed was really uncomfortable, thin mattress on metal flat spring.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.