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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let’s start with the TREATMENT CENTER that is beside the hotel. Basically you look out the front window of your room to the view of a drug treatment center. No offense but if I’m coming to stay at a hotel the surrounding area is very important. Next, the pictures shown online are not of THIS particular location. The pictures are so nice and clean. Believe me. This place is a fraud
Business response:
Thank you for taking the the time to review your stay with us, Jhante. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
Business response:
Thank you for taking the time to rate your stay, Edel. We are so sorry that you did not enjoy your time with us and would love another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
Our room had not been cleaned in a long time. The batroom sink wss stopped up . The floors were sticky and food and trash on the floor. There was mold in the batroom tub corners. The refrigerator had mold growing on inside. We told the manager but he did not care .the lobby doors were filthy with dirt and hand prints everywhere. The hallways had trash on the floor. The elevator had trash snd spilled drink stains on the carpet. M Expedia gave this place a 2.5 star rating. It was a zero star . I will hesitate to go thru exedia... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Lloyd. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Business response:
Thank you for taking time to rate our hotel, Caleb. We are sorry you did not enjoy your stay with us but wish you all the best in your future travels.
Unfit place to stay I did not stay I walk in the room then walked out! It was so dirty and smelled like dog. Way allergic to Dogs! Dogs all over the place. I booked another room elsewhere where. Please don’t charge my credit card!
Business response:
Thank you for taking the time to rate and review your stay with us, Kelli. We hate to see that you did not enjoy our pet-friendly environment and that you were not satisfied with our accommodations. Thank you for allowing us to host you and we wish you all the best in your future travels.
Teresa Drove two hours to location just to be turned around and denied access when website clearly said I could check in by 530 am
Business response:
Please accept our sincerest apologies for the inconvenience that this experience caused, Teresa. We are terribly sorry that this happened and will work hard to prevent this from happening in the future. We do hope that your future travels are both comfortable and pleasant.
Stay away
Business response:
Thank you for your rating, Elon. We are terribly sorry to see the lower rating but hope that your future travels are both comfortable and pleasant.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.