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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely dirty. Ok with basic, but this was awful! Halls not clean. Rooms not clean. Mattress on pull out looked like it was from a crime scene. Booked a room with 2 double beds, tried to give me 1 double bed and pull out instead (dishonest). No shampoo or conditioner or hair dryer. Very limited office and assistance hours. Next to a drug rehab facility...
Business response:
Hello Andrea. We appreciate your candid and honest feedback regarding your stay with us. We hate to see that you encountered issues with the overall cleanliness and the layout of our suites. We work hard to ensure that your room is clean and ready for your arrival and are disappointed to see that this did not happen for you. We can assure you that we will address these concerns with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future tra... read more
I will never return to this establishment. Not accommodating, not friendly and not clean.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Phyllis. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The front desk staff were very nice. Would have been a much more pleasant stay without the dead and alive roaches
Business response:
Hello DeJa. Thank you so much for taking the time to rate your stay. We are happy to see that you enjoyed our super friendly and helpful staff, but sincerely apologize for the issues that you experienced with the pest sightings. We can assure you that we will speak with our pest control provider directly in order to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Vanessa. We hate to see the lower rating and apologize for any concerns that you had during your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
The room wasn’t cleaned but when I told the receptionist she hurry up and had some to clean it and offered me a free night. But what was most dissatisfying was when I saw big huge dogs staying in the hotel and slobbering everywhere and sniffing on you as soon as they pass by
Business response:
Thank you for your review, Quincy. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience due to the issues with cleanliness and our pet-friendly atmosphere. We will work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
No staff after the hours and in the morning for checkout
Business response:
Thank you for taking the time to review your stay at our hotel, Hoang. We are extremely sorry to see that our front desk availability took away from the wonderful experience that we intended for you. Since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and apologize for the negative impression that you received because of it. Thank you so much for letting us know how we are coming across and we hope that your future lodging experiences are wonderful o... read more
No concierge service, saw a cockroach in the bathroom, issue to check in though reservation was on the computer and was fully paid
Business response:
We appreciate you for taking the time to rate your stay, Alex. We apologize that we failed to satisfy your expectations and for any issues that you had with the pest sightings and checking in. We will communicate these concerns with our team at the property for immediate action and resolve. We wish you all the best in your future travels.
Nope. Wait 30 minutes for the desk to show up and check you in for 20 minutes because no one did anything for reservation holders. Found 1 roach each day in my room. Kitchenette did not have pots / pans /dishes. No box springs, basically a fold out out bed. Location is not great. I stayed and got through, I'll be elsewhere next time.
Business response:
Hello David. Please accept our sincerest apologies for the issues that you had during your stay with us. We sincerely apologize that we failed to satisfy your expectations due to the issues with checking in and our amenity offerings. We never want our guests to be anything but happy, and we can't apologize enough that we fell short in these areas during your visit. We are always looking for ways to improve and your feedback will be used to do just that.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.