This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced aggravation This hotel is not worth it. They advertise full kitchen but all cookware and serving utensils must be bought upon arrival. No drawer to store utensils. No hangers for clothes. Door security lock broken. No hair dryer. All luggage carts broken. Front desk not staffed until 9 weekdays, 10 weekends
I ve been visit over thousand hotek of my sales trip. this hotel is wo st ever. dust on floor. poor amenity. dirty . smoke smells make me sick. no hair dryer. not even had coffe in the morning. naver visit agian.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Chris. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Live inspect in rhe room
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
The place look like it was pretty clean but soon as you turn the lights on in your room the roaches scattered the smoke of cigarettes and weed smell is on the 4th floor as much as you could take it used to be all right I've stayed there before but now they've just went downhill
Business response:
Thank you for your review and comments, Joshua. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We apologize that you did not enjoy your stay with us, Willie. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Otherwise clients were up all night. Back door slams everytime it shuts. Echos throughout the building. No carpet in the rooms or halls, so nothing to absorb the sounds of people walking back and forth and, of course, the friggin back door slamming every 15 mins all night long.
Business response:
Greg, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
A dog was running and making so much noise we were unable to sleep all night and continued into the next day and asked to switch rooms and they kicked us out refusing to give us the money we had paid for extra days back to us and told me if you complain about rooms you could get shot by someone in another room! We came to find out another time someone was murdered in the lobby and the staff was laughing at the murdered victim and in conclusion it was the most horrible experience we have ever had at a hotel.
Business response:
Toby we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.