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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay with us, Timothy. We are so sorry for any issues that you had that led to the lower score. We never want your stay to be less than perfect and would love another chance to show you a much better experience.
This place is scum
Business response:
We appreciate your rating, Christine. We are so sorry that you were left with this impression of your stay. Thank you for your feedback as it will help us to improve. All the best in your future travels.
Had bugs and was always dirty and smelled like cigarettes regardless of their no smoking policy
Business response:
Thank you for reviewing your stay with us, Kathryn. We are disappointed to learn that you encountered issues with pest sightings and overall cleanliness. Our staff works hard to create an environment that is both clean and comfortable and we are so sorry that this is not what you experienced. We can assure you that we will alert our pest control provider of these concerns, along with our housekeeping team so that we can quickly resolve these issues for all our guests. We do hope that your future lodging experiences are wonde... read more
The room was dirty and bed was horrible.
Business response:
Thank you for taking the time to share your experience with us, Michael. We are so sorry for the issues that you experienced with the bed and the cleanliness of the room. We never want your stay to be less than perfect and will make sure that we address these concerns with our team for proper action and resolve. Best wishes in your future travels.
Roaches Roaches in the room...
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings during your visit, Silvio! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future. We hope that your future travels are both comfortable and pleasant.
No coffee maker, very small bed with only 2 small pillows, one small bottle of shampoo, towels are so small and looking dirty, I asked for non smoking room and there are astrays in the room and when I got out from the hotel my hair smells cigarette.
Business response:
Thank you for the review of your stay, Lysel. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Killed a roach, if I wanted extra towels or linens changed I had to pay. Beds were the worst ever. Was woke up by front desk knocking on door saying I owed more money. We’re given no wash rags or hand towels. We will never stay here again. Checked out a day early and got no refund.
Business response:
We appreciate your feedback regarding your stay at our hotel. We apologize for the issues that you experienced with bugs, along with the interruption and issue with receiving linens. We pride ourselves in offering a high-level of service and are so sorry that this did not come across during your stay. We can assure you that we will address your concerns with our team at the property for immediate action and review.
Spend your money elsewhere Beds were uncomfortable. The AC sounded like a MAC truck. Underwear in the elevator. Hard to catch anyone at the front desk
Business response:
Thank you for your rating and comments. Please accept our apologies that your stay was not met with the level of comfort that we intended for you. We work hard to ensure that your stay is peaceful and are so sorry that this was not a part of your experience. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
The amount of blantent hand-off/exchanges is something to behold, you get a front row view of people dealing to the rehab center next door. Don't let the exterior of this building deceive you either; it smelled of old cigarettes with a generous amount of frebreeze. Everything felt sticky and don't forget to bring everything you shouldn't need for a hotel stay with you. Probably an easy place to score speed. With a rate of $170.00 a pack of smokes should come included or at least a hug. /s
Business response:
We appreciate your detailed review. We are extremely disappointed to learn that this was your impression of our hotel. This is never the feedback that we want to receive and we are so very sorry that your overall experience failed to satisfy your needs. We are always looking for ways to grow and learn and will use your feedback to help us do just that.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.