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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Our Field Superintendent had to change rooms three times. This hotel is poorly ran to say the least.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Ronald. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
This property is not meant for travelers. It is a facility used by the near homeless. There were roaches in the room. Fridge which had rusted and been painted with white plank. Cheap vinyl plank flooring. No lamps only two single bulb down lights, it smelled of mildew. The door locks were not maintained. Lastly it was in a very poor area of the city. Avoid at all costs.
Business response:
Hello Joseph. We appreciate you taking the time to review your stay with us. Please accept our sincerest apologies that this was not the clean and comfortable stay that we intended for you. Our housekeeping team goes through a rigorous cleaning schedule and we can't tell you how disappointed we are to see that we fell short in this area. We will make sure that we address these concerns with the team at the property for immediate action and resolve. We hope that your future travels are wonderful ones.
Extremely dirty. Ok with basic, but this was awful! Halls not clean. Rooms not clean. Mattress on pull out looked like it was from a crime scene. Booked a room with 2 double beds, tried to give me 1 double bed and pull out instead (dishonest). No shampoo or conditioner or hair dryer. Very limited office and assistance hours. Next to a drug rehab facility...
Business response:
Hello Andrea. We appreciate your candid and honest feedback regarding your stay with us. We hate to see that you encountered issues with the overall cleanliness and the layout of our suites. We work hard to ensure that your room is clean and ready for your arrival and are disappointed to see that this did not happen for you. We can assure you that we will address these concerns with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future tra... read more
I will never return to this establishment. Not accommodating, not friendly and not clean.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Phyllis. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The front desk staff were very nice. Would have been a much more pleasant stay without the dead and alive roaches
Business response:
Hello DeJa. Thank you so much for taking the time to rate your stay. We are happy to see that you enjoyed our super friendly and helpful staff, but sincerely apologize for the issues that you experienced with the pest sightings. We can assure you that we will speak with our pest control provider directly in order to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Vanessa. We hate to see the lower rating and apologize for any concerns that you had during your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
The room wasn’t cleaned but when I told the receptionist she hurry up and had some to clean it and offered me a free night. But what was most dissatisfying was when I saw big huge dogs staying in the hotel and slobbering everywhere and sniffing on you as soon as they pass by
Business response:
Thank you for your review, Quincy. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience due to the issues with cleanliness and our pet-friendly atmosphere. We will work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.