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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No staff after the hours and in the morning for checkout
Business response:
Thank you for taking the time to review your stay at our hotel, Hoang. We are extremely sorry to see that our front desk availability took away from the wonderful experience that we intended for you. Since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and apologize for the negative impression that you received because of it. Thank you so much for letting us know how we are coming across and we hope that your future lodging experiences are wonderful o... read more
No concierge service, saw a cockroach in the bathroom, issue to check in though reservation was on the computer and was fully paid
Business response:
We appreciate you for taking the time to rate your stay, Alex. We apologize that we failed to satisfy your expectations and for any issues that you had with the pest sightings and checking in. We will communicate these concerns with our team at the property for immediate action and resolve. We wish you all the best in your future travels.
Nope. Wait 30 minutes for the desk to show up and check you in for 20 minutes because no one did anything for reservation holders. Found 1 roach each day in my room. Kitchenette did not have pots / pans /dishes. No box springs, basically a fold out out bed. Location is not great. I stayed and got through, I'll be elsewhere next time.
Business response:
Hello David. Please accept our sincerest apologies for the issues that you had during your stay with us. We sincerely apologize that we failed to satisfy your expectations due to the issues with checking in and our amenity offerings. We never want our guests to be anything but happy, and we can't apologize enough that we fell short in these areas during your visit. We are always looking for ways to improve and your feedback will be used to do just that.
Business response:
Thank you for taking the time to rate your stay with us, Timothy. We are so sorry for any issues that you had that led to the lower score. We never want your stay to be less than perfect and would love another chance to show you a much better experience.
This place is scum
Business response:
We appreciate your rating, Christine. We are so sorry that you were left with this impression of your stay. Thank you for your feedback as it will help us to improve. All the best in your future travels.
Had bugs and was always dirty and smelled like cigarettes regardless of their no smoking policy
Business response:
Thank you for reviewing your stay with us, Kathryn. We are disappointed to learn that you encountered issues with pest sightings and overall cleanliness. Our staff works hard to create an environment that is both clean and comfortable and we are so sorry that this is not what you experienced. We can assure you that we will alert our pest control provider of these concerns, along with our housekeeping team so that we can quickly resolve these issues for all our guests. We do hope that your future lodging experiences are wonde... read more
The room was dirty and bed was horrible.
Business response:
Thank you for taking the time to share your experience with us, Michael. We are so sorry for the issues that you experienced with the bed and the cleanliness of the room. We never want your stay to be less than perfect and will make sure that we address these concerns with our team for proper action and resolve. Best wishes in your future travels.
Roaches Roaches in the room...
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings during your visit, Silvio! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future. We hope that your future travels are both comfortable and pleasant.
No coffee maker, very small bed with only 2 small pillows, one small bottle of shampoo, towels are so small and looking dirty, I asked for non smoking room and there are astrays in the room and when I got out from the hotel my hair smells cigarette.
Business response:
Thank you for the review of your stay, Lysel. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.