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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one at the front desk when we tried to check in around 11pm. I can understand not having someone there very late at night but we weren’t expecting to have to wait for someone to come down at 11pm. The lobby and elevator smelled strongly of cigarette smoke and weed. The rooms were fairly clean but not spotless by any means. The kicker was that 10a.m. (1 hour before checkout) a man began banging on the door and actually used a master key to open the door while I was climbing out of bed trying to make it to the doo... read more
Business response:
We appreciate you taking the time to share your experience with us. We can certainly understand your frustration regarding the delays in checking in, overall cleanliness, along with the interruption from a member of our staff. This is in no way the exceptional experience that we intended for you and will make sure that we address these concerns with our team so that we can improve in these areas for all our guests. Best wishes in your future travels.
It was my fist time there and it will be the last one !!! DO NOT STAY THERE
Business response:
We appreciate your review and comments. We are so sorry that our accommodations failed to meet your expectations. We are so sorry to see that we disappointed you and wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Michele. We are terrible sorry to see the lower rating and apologize for any issues that you had during your time with us. We would love to show you a much better experience the next time your travels bring you this way.
Sat in lobby for an hour waiting on someone to check in beds were like military cots
Business response:
Thank you for allowing us to host you. This is not at all the type of service that we want to represent, and are so sorry for any inconvenience or delays that you experienced. We can assure you that we will work with our front desk team to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Pay a little more elsewhere I was originally going stay for a week but I had to do an early checkout Room was dirty and the bed were uncomfortable and I asked if they could clean my room while I was away and they said they clean it every 2 weeks and we have to pay $25 for our room to be cleaned and asked for extra towels but they said we have to clean our own towels in the laundry mat
Business response:
Thank you for your honest thoughts, Javier. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Avoid if you can Well what can I say.. not a great place the receptionist was great but rooms dated not very clean bed a camp bed style I appreciate is $90 a night but expected better..
Business response:
Hello Christopher. Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Way Under Expectations for an Extended Stay I understand certain expectations with hotel stays, especially when paying under $100 a night. I am a reasonable person who knows i get what i pay for so i am not quick to judge. I travel a decent amount and when i travel with the family, i always try and choose a room with better amenities than if i were by myself. I chose this extended stay despite the bad reviews, because many reviews are about perspective. For someone who travels as much as i do, it's safe to say that my assess... read more
Business response:
Thank you so much for your very detailed review, Charles. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful ... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.