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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of cigarettes was unbearable
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
The staff. Holly to be exact and Matt were super rude upon our arrival.
Business response:
We apologize that you did received such a negative impression after staying at our hotel. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
Smelly No coffeemaker No iron/iron board Steel frame bed Would not recommend
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Arisa. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
My room key did not work, there was no one at the desk, service was horrible. When we were finally able to get some help it was 2 hours later and the guy had an attitude about it. The room was already paid for
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience due to the issues with service. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dirty towel left in bathroom upon arrival. Bed is actually a COT and is very uncomfortable and not big enough for 2 people. No ice machine and very thin walls. No clean towels given during 2 day stay. I will NOT be back.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
This is not a hotel, it's more of a halfway house in a bad neighborhood. The whole place was FILTHY and smelled strongly of cigarette smoke. The elevator smelled like pot. We are still working on getting a refund since we couldn't have our baby sleep in a room with cigarette smoke. There are no beds, only cots. You have to take out your own garbage.
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Never again Sent message to the hotel that we would be a late check in get in to find out I was charged as a no show then for the price to would think you would get some time of housekeeping they even charge for a iron and ironing board no hangers disappointed
Business response:
Aretha, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Not worth the money Uncomfortable beds, cockroaches, check in was for 3pm and a line formed in the hallway. The desk clerk was rude & pulled down a wooden window stating it was shift change at 3pm, when we were supposed to check in. She stated we would all have to wait - and we did! Only 2 towels provided. The whole floor and our room reeked of smoke and cooking odors.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret to see that you encountered these issues with pest sightings, and apologize for the discomfort of the bed, along with our amenity offerings. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have a chance to welcome you back and provide you with the hospitality for which we are known.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.