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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Killed a roach, if I wanted extra towels or linens changed I had to pay. Beds were the worst ever. Was woke up by front desk knocking on door saying I owed more money. We’re given no wash rags or hand towels. We will never stay here again. Checked out a day early and got no refund.
Business response:
We appreciate your feedback regarding your stay at our hotel. We apologize for the issues that you experienced with bugs, along with the interruption and issue with receiving linens. We pride ourselves in offering a high-level of service and are so sorry that this did not come across during your stay. We can assure you that we will address your concerns with our team at the property for immediate action and review.
Spend your money elsewhere Beds were uncomfortable. The AC sounded like a MAC truck. Underwear in the elevator. Hard to catch anyone at the front desk
Business response:
Thank you for your rating and comments. Please accept our apologies that your stay was not met with the level of comfort that we intended for you. We work hard to ensure that your stay is peaceful and are so sorry that this was not a part of your experience. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
The amount of blantent hand-off/exchanges is something to behold, you get a front row view of people dealing to the rehab center next door. Don't let the exterior of this building deceive you either; it smelled of old cigarettes with a generous amount of frebreeze. Everything felt sticky and don't forget to bring everything you shouldn't need for a hotel stay with you. Probably an easy place to score speed. With a rate of $170.00 a pack of smokes should come included or at least a hug. /s
Business response:
We appreciate your detailed review. We are extremely disappointed to learn that this was your impression of our hotel. This is never the feedback that we want to receive and we are so very sorry that your overall experience failed to satisfy your needs. We are always looking for ways to grow and learn and will use your feedback to help us do just that.
There was no one at the front desk when we tried to check in around 11pm. I can understand not having someone there very late at night but we weren’t expecting to have to wait for someone to come down at 11pm. The lobby and elevator smelled strongly of cigarette smoke and weed. The rooms were fairly clean but not spotless by any means. The kicker was that 10a.m. (1 hour before checkout) a man began banging on the door and actually used a master key to open the door while I was climbing out of bed trying to make it to the doo... read more
Business response:
We appreciate you taking the time to share your experience with us. We can certainly understand your frustration regarding the delays in checking in, overall cleanliness, along with the interruption from a member of our staff. This is in no way the exceptional experience that we intended for you and will make sure that we address these concerns with our team so that we can improve in these areas for all our guests. Best wishes in your future travels.
It was my fist time there and it will be the last one !!! DO NOT STAY THERE
Business response:
We appreciate your review and comments. We are so sorry that our accommodations failed to meet your expectations. We are so sorry to see that we disappointed you and wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Michele. We are terrible sorry to see the lower rating and apologize for any issues that you had during your time with us. We would love to show you a much better experience the next time your travels bring you this way.
Sat in lobby for an hour waiting on someone to check in beds were like military cots
Business response:
Thank you for allowing us to host you. This is not at all the type of service that we want to represent, and are so sorry for any inconvenience or delays that you experienced. We can assure you that we will work with our front desk team to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Pay a little more elsewhere I was originally going stay for a week but I had to do an early checkout Room was dirty and the bed were uncomfortable and I asked if they could clean my room while I was away and they said they clean it every 2 weeks and we have to pay $25 for our room to be cleaned and asked for extra towels but they said we have to clean our own towels in the laundry mat
Business response:
Thank you for your honest thoughts, Javier. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.