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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not a good place for travelers. to many long term tennants. old and outdated
Business response:
Dear James, Thank you for sharing your feedback. We apologize if our accommodations fell short of your expectations. We are committed to continuously improving our facilities and services to enhance the experience for all guests. While we accommodate long-term stays, we strive to provide excellent service to short- and long-term guests. Your feedback is valuable as we work towards improving our facilities. We hope you will consider giving us another chance to exceed your expectations in the future. Your satisfaction is our p... read more
My family and I booked 3 rooms. Once we arrived we realized the hotel was full of cockroaches very dirty. We didn't stay I'm waiting for my refund.
Business response:
Dear DALIA, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This was our first time at an Extended Stay America. The room itself was fine - nothing special but nothing horrible. The hotel seemed old and in need of updating. The hallways were narrow and reminded my wife of an old college dorm. The normal hotel amenities are non-existent here. There's only coffee during the "grab and go" breakfast time. The "grab and go" breakfast is bagged muffins and granola bars. We stayed here because of the price. In the future, I think we'll just pay a little more to stay at a nicer hotel.
Business response:
Dear Dave, Thank you for sharing your experience. We appreciate your feedback regarding your stay at our hotel. While we are glad to hear that the room met your expectations, we apologize for any inconvenience caused by the outdated appearance of the property and the limited amenities. We understand the importance of a comfortable and enjoyable stay, and we regret that we did not fully meet your needs on this occasion. Your comments will be shared with our team as we continuously strive to improve our services and facilities... read more
Needs yodating
Business response:
Dear Judy, Thank you for your feedback. We are sorry for not meeting your expectations with our property. We appreciate your input regarding the need for updates and are continuously working to improve our facilities to enhance guest experiences. Your comments are valuable to us, and we hope to welcome you back to experience our ongoing improvements in the future.Sincerely,Hotel Management
Not a good stay! The room and hallways reeked of dog odors. The bathtub was dirty and needed resurfacing. The back of the bathroom door had been clawed by a large dog and not repaired. The rug in the room was so creepy that my wife would not walk on it without shoes on. Hotel was tired at best. Won't be staying here again.
Business response:
Dear William, Thank you for your feedback, and we apologize for the issues you encountered during your stay. It is disappointing to learn about the odor concerns, cleanliness issues, and maintenance deficiencies you experienced. This is not reflective of the standards we strive to uphold. We take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we regret not meeting your expectations. If you reconsider staying with us in the future, we woul... read more
Dated, worn property. DO NOT ASSUME "free breakfast" means anything. It's basically shrink-wrapped muffins and crappy coffee. Elevators didn't work during my stay (my room was on the 3rd floor.)
Business response:
Dear Robin, Thank you for your feedback. We apologize for any inconvenience caused by the condition of the property and the breakfast offerings. We actively work on updates and improvements to enhance our guests' experience. The issue with the elevators is particularly concerning, and we are addressing this with our maintenance team to prevent future occurrences. Your comments are valuable to us as we strive to improve our services. We hope to serve you better in the future.Sincerely,Hotel Management
The location was good and the staff were friendly and helpful. The room was musty smelling. It had sticky floors and the bathroom door looked like someone was trying to claw their way out. The bed itself was clean.
Business response:
Dear Heidi, Thank you for your feedback. We are pleased you enjoyed the location and found our staff friendly and helpful. However, we apologize for the issues with the room's odor, floors, and bathroom door. Your comments will help us address these concerns with the respective teams. Please know that your comfort and satisfaction are our topmost priority. We are glad the bed met your expectations and hope to provide a better experience on your next visit.Sincerely,Hotel Management
There was a lot of hair in the tub and shower curtain was dirty. No i e machine, no cups in room no coffee maker in room. Very minimal for tbe price.
Business response:
Dear Karen, We are grateful for your feedback and apologize for the cleanliness issues and the lack of amenities that you desired. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet all of your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
cleanliness should be priority
Business response:
Dear SADAKKDULLA, Thank you for sharing your review about your recent visit to our hotel. We understand the importance of cleanliness and strive to maintain high standards throughout our establishment. We regret if we fell short. We appreciate your feedback, which helps us continuously improve our services to ensure a pleasant experience for all our guests. We hope we can make a much better impression on a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.