Extended Stay America - Shelton - Fairfield County

Business response:

Dear Kemely, Thank you for sharing your thoughts. Providing a clean and comfortable environment is a top priority, and guest feedback is always valued. The team is committed to ensuring a positive stay for all visitors, and we will continue working hard to enhance the overall experience. We appreciate your time and hope for another opportunity to better serve you in the future. Sincerely,Hotel Management 

Business response:

Dear Latress, We deeply regret that your stay was affected by repeated intrusions by our service team and disruptive activities on the premises. We understand that these disturbances and the absence of a morning meal led to an unsatisfactory experience. Please know that your concerns are being taken seriously, and we are reviewing our procedures to ensure enhanced privacy and guest comfort. Your insights are invaluable as we strive to improve our services, and we remain committed to delivering a higher standard in the future... read more

Business response:

Dear Mary, We sincerely apologize for the discomfort caused by the environment during your stay. We understand how upsetting it must have been, especially with your child’s discomfort, and we deeply regret that this experience did not meet your expectations. While smoking is only permitted in designated areas, we recognize the impact this had on your visit, and we assure you that your feedback will be shared with the team to prevent such situations in the future. We truly hope you will consider giving us another opportunity ... read more

Business response:

Dear Linda,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered during your stay. The issues you mentioned, including the limited breakfast offerings, missing shower curtains, and the condition of the parking lot, do not reflect the standards we aim to uphold. We also regret the challenges caused by smokers at entrances and items left on sidewalks, which can impact guest comfort.Your comments have been shared with our team to address these concerns promptly. We appreciate your hon... read more

Business response:

Dear Rob,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the construction during your stay. We understand how this can affect the overall experience, and we regret that it impacted your visit. While we work to improve our facilities, we strive to minimize any disruptions to our guests. Your feedback is valuable, and we hope to provide you with a more comfortable and pleasant stay in the future.Sincerely,Hotel Management