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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dogs were barking all around the rooms. Other guests were rude and loud in the hallways
Business response:
Dear Kathy, Thank you for sharing your experience. We sincerely apologize for the disturbance caused by the noise from other guests and their pets during your stay. While we strive to maintain a peaceful and respectful environment, we understand that this was an inconvenience to you. Please know that we take your feedback seriously, and we will address this matter with our team to ensure a more comfortable experience for future guests. We value your feedback as it helps us improve, and we would love the opportunity to welcom... read more
Don’t do it! One of the worst hotels I have get stayed in. Tons of construction That I was not aware of when booking. The smell of paint was throughout the entire hotel. The beds were a joke. Looked more like a cot. Don’t stay at this place
Business response:
Dear Jeff, Thank you for sharing your experience. We are sorry to learn that your stay did not meet expectations and apologize for the inconvenience caused by the construction and its effects. While improvements to our property are aimed at enhancing the guest experience, we regret that you were not informed about the work beforehand. Additionally, we are disappointed that the accommodations did not provide the comfort you expected. Your feedback is important, and we will use it to address these issues with our team to ensur... read more
Hotel is under renovations and was very uncomfortable in and out. People staying at the hotel kind of particular. In my 3 days staying the room was never clean and towel changed. Breakfast very poor and few options. No reception area. Over priced for the quality of service. Will not stay there again.
Business response:
Dear Judith, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our ongoing renovations and understand how these disruptions may have affected your stay. As an extended stay property, housekeeping is provided weekly, with additional services available upon request, and we regret if this was not communicated clearly. We also acknowledge that our breakfast options and pricing did not meet your expectations. Your comments are important to us, and we will review them with our team to enha... read more
Tv didn’t work
Business response:
Dear Kingsley, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the TV not working during your stay. We understand how important it is for all amenities to function properly, and we regret that this affected your experience. We will address this issue with our maintenance team to ensure it is resolved. We hope you will give us the opportunity to provide a better experience in the future as we continue to improve our services.Sincerely,Hotel Management
Some of the property is under renovation right now and it smells completely of wet paint. It looks kind of scary on the inside as of now. The room was clean and the area is quiet.
Business response:
Dear Brianna, Thank you for staying with us. We appreciate your understanding regarding the ongoing renovations, and we sincerely apologize for any discomfort caused. We recognize that this can be an inconvenience, and we are committed to enhancing our property for the benefit of our guests. It is reassuring that you found your room clean and enjoyed the quiet area. Your feedback is invaluable as we work to improve our services and facilities. We hope you will consider returning in the future to experience the updates we are... read more
Property very run down. Sign says renovations in progress. Found a bed bug in the first room. Moved to second room and roaches appeared that night. Moved to another hotel. Staff helpful on the first night.
Business response:
Dear Bonnie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.