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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty hallways
Business response:
Dear Curtis, Thank you for choosing us. We value your observations and apologize for any inconvenience caused by the hallway's cleanliness. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our housekeeping teams to ensure a more pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management
Do not believe reservations are accurate Arrived on time to be told with attitude your sight over booked and they had nothing available. There for we had to scramble pay almost triple to be father away from the funeral we were to attend. No apology no way get to credit Guess I’ll file paperwork.
Business response:
Dear Sue, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
It had a kitchenette, but i had to go down to the front desk and borrow, pots, pants, plates , utensils etc. everything. there was nothing in the room. The room smelled like smoke even after they cleaned it 2x, the top of the frig was dirty, had crumbs and hair on top, TV remote was broken, there was no breakfast in the morning, the property was terrible looking, trash all over, there was a screen from on of the rooms on the ground, one of the light fixtures was broken and had capped live wires exposed outside. There was alw... read more
Business response:
Dear Jeff, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are addressing each concern you mentioned with our team to ensure improvements are made promptly. Rest assured, cleanliness and room amenities are top priorities, and we're working diligently to rectify the issues you encountered. Additionally, we have addressed the parking situation and are taking steps to enhance the overall appearance of the property. We apprec... read more
The exterior of this property was inviting and attractive. The front desk young man was professional and friendly. The hotel itself was creepy, dingy, and very outdated. The room was the same, dingy and outdated. The carpet was old and worn. The bathroom didn’t appear to be clean or sterile. Although we didn’t use the kitchen area, it too was old and worn. My daughter beggged to leave because she was so grossed out by it. Fortunately we only needed a place to sleep and were able to leave in the morning. The site said free br... read more
Business response:
Dear lauren, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
No breakfast was available
Business response:
Dear Saugata, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
My first 2 nights I was in a dirty deferred maintenance room. The shower curtain rod was taped together and It caused it to lean oddly and the curtain would not even stay shut. Nobody had been cleaning the bottom outside of the toilet lots if dirt and hair. Smears all over the mirrored closet door in the room and the picture . The outside hallway had a horrid smell!! on my second night people were making all kinds of noise out in the hallway at 3:30 AM. Also upon my arrival I kept waiting and waiting for someone to check me ... read more
Business response:
Dear Carol, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deser... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.