Extended Stay America - Shelton - Fairfield County

Edward 

on Expedia

3 years ago

Flood in the room from the ceiling first night 

Gabriel 

on Expedia

3 years ago

Property needs to have the rooms in better shape, tine non smoking smells like smoking, looks much better in the pictures than in real life, no room service to clean the rooms. Manager Mimi is great, staff late night very bad. 

Elizabeth 

on Expedia

3 years ago

Totally Furious Very disappointing and frustrating; arrived at the hotel only to find out they had our reservation but no room available. This was a very stressful night for us after attending a family funeral only to find out our room had been given away and because of a busy weekend in that area, we could not find any room within 50 miles of Shelton. Will never recommend Hotels.com, unbeliveable. 

Jean 

on Expedia

3 years ago

They ahould be banned from serving as a hotel. Expedia shpuld ceetainly sever all ties from them. Despite twice confirming my late night check in, needed after a 3 hour drive from Bboston, includong at 1030 pm , when i was told it was "no problem" to arrive around 1 am,... there was NO ONE there to check me in at 1 am ir any way to reach anyone. A hotel packed with travelers had no staff, no security, no backup plan, nothing. Appalling. The reservatuon agent offered me another hotel, 30 minutes away (at 130 am) *at my expens... read more

Diana 

on Expedia

3 years ago

The door in back they use a rock to keep it open keys don’t work in it anybody can walk in. Garbage around the facility ac smells bad like mold they only clean every 2 weeks tubs have mold around caulk