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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The trash from the previous residents hadn’t been emptied, lightbulbs didn’t work, the shower curtain was missing and the toiletries were minimal. Constant noise, even in the middle of the night, and obnoxious cooking food odors in the hallway.
Business response:
Dear Katherine, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with... read more
Nothing
Business response:
Dear Richard, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Save your time and money I was extremely disappointed in the room. The first night, at 3am someone was yelling in the hallway for 10 minutes. The 2nd night was the icing on the cake because I woke up at 4am to use the restroom. When I got back to the bed, there was a bug on my pillow! Not a spider, fly, gnat but either a tick or bedbug! It’s too cold for ticks unless it’s been living in there for a while. Either way I packed my bags and immediately checked out. When I told the front desk, the kid didn’t seem concerned but sa... read more
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported due to noise from neighbors and ticks on your pillow. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We will work harder so your next stay is outstanding in every way. Until then, safe travels!Sincerely,Hotel Management
I got there to check in and they just said “we don’t have any rooms available for you.” Basically that was it, no manager was on call and the check in person was rude and not empathetic at all. I will never stay at another extended stay ever. Never felt so disregarded and dismissed in my life. I hope no one ever has to experience what I did.
Business response:
Dear Victoria, Thank you for your valuable feedback. We sincerely apologize for not being able to provide you with a room and understand and empathize with your frustration and disappointment with the situation. We deeply value providing considerate and attentive service to our guests, so we regret that this was not your experience. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further as... read more
noise and not very clean.
Business response:
Dear Sarah, Thank you for staying with us and reviewing your experience. We sincerely apologize for the noise and cleanliness issues you encountered during your stay. This falls short of our standards, and we're committed to enhancing our services to ensure such problems do not impact future guests. Your feedback is invaluable, and we'll be working diligently to address these concerns. We hope you'll give us another opportunity to provide you with a more enjoyable and peaceful stay in the future.Sincerely,Hotel Management
There was a horrible smell on the 2nd floor. Told the front desk and all she said was I have a note here. I think a refund of my room would be nice. My husband could hardly sleep. It was coming through the vents in the room.
Business response:
Dear JoAnn, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you once more for choosing us; we appreciate your... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.