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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not wat i expected
Business response:
Dear Guest, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
The hotel was disgusting! The lobby and the first floor smelt like cigarette smoke and the hallways. The hotel outdated, dark, and dingy. I was given a nonsmoking room that reeked of cigarette smoke. I was giving the room next door, which was a little better but had burnt stains on the bathroom counter. The guest that I encountered to be PG were classless. When requested a new room at the front desk there was a male guest who was drunk yelling profanity at a female and threatened to kill her in front of me and staff! At 11pm... read more
Business response:
Dear Sasha, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We also regret the unpleasant experience you had at the front desk. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and you... read more
This property is very poor. The whole place smells like w&&d. It’s so grimy that you can’t tell if it’s filthy or that run down. I can honestly say, I would not recommend.
Business response:
Dear Michelle, Thank you for your feedback regarding your recent stay. We sincerely apologize for the condition of the property and any discomfort it caused. We take cleanliness and guest comfort very seriously, and your comments will be addressed with our team to ensure improvements are made. We understand how important a pleasant environment is for our guests, and we are committed to enhancing our services and facilities. We genuinely appreciate your input, and we hope you will consider giving us another opportunity to pro... read more
Pictures and reviews were completely dishonest
Business response:
Dear Danielle, Thank you for your feedback. We are sorry your experience did not meet your expectations based on the pictures and reviews. Guest satisfaction is important to us, and we value your input as it helps us identify areas for improvement. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Do not stay here. This hotel is very dirty with roaches. I walked in the room and walked right out. Went to the front desk and said I cannot stay here. The man at the front desk was very nice and understanding. We had to find a last minute hotel at 9:30pm. It was a bad experience. I don’t like to write bad reviews, but this was horrible and hopefully it helps others avoid a bad experience.
Business response:
Dear Guest, We sincerely apologize for the situation you encountered. You are absolutely right to expect a clean and comfortable environment when staying with us. While we regularly treat our property, we have contacted our pest control provider to resolve this issue promptly and maintain our high standards. Thank you for bringing this to our attention. We work hard to make our guests happy, and we genuinely regret falling short of your expectations. We hope you will give us another chance to demonstrate our commitment to pr... read more
The staff was very friendly and helpful so this is no way a reflection on them but we would not advise staying here. Immediately upon entering the smell of cigarette and weed is noticeable . The property is drab and outdated, carpets are stained , dusty, and don't seem very clean. We found it hard to sleep because even though our room was designated non-smoking, there was a strong , smoky smell as well as the smell of weed coming from the hallway. Hallways were very dimly lit which made us a little uncomfortable. The propert... read more
Business response:
Dear Laurie, Thank you for being our guest and for your valuable feedback. We are pleased to hear that you found our staff friendly and helpful. However, we sincerely apologize for the challenges you faced during your stay, particularly regarding the presence of smoke and the overall condition of the property. We understand how these factors impacted your experience and regret any discomfort they caused. Please know that we are committed to making improvements, including property updates and reinforcing our strict no-smoking... read more
Our room wasn't clean and very outdated, the toilet didn't flush properly, the refrigerator stunk, and it was incredibly expensive
Business response:
Dear Mikayla, Thank you for your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered and that you find the price high. We understand how disappointing it can be when expectations are not met. Your concerns are being taken seriously, and we are actively working to address these issues as part of our commitment to improving our services. We appreciate your understanding during this time of transition and hope you will consider giving us another chance to have a much-improved experience i... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.