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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
noise and not very clean.
Business response:
Dear Sarah, Thank you for staying with us and reviewing your experience. We sincerely apologize for the noise and cleanliness issues you encountered during your stay. This falls short of our standards, and we're committed to enhancing our services to ensure such problems do not impact future guests. Your feedback is invaluable, and we'll be working diligently to address these concerns. We hope you'll give us another opportunity to provide you with a more enjoyable and peaceful stay in the future.Sincerely,Hotel Management
There was a horrible smell on the 2nd floor. Told the front desk and all she said was I have a note here. I think a refund of my room would be nice. My husband could hardly sleep. It was coming through the vents in the room.
Business response:
Dear JoAnn, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you once more for choosing us; we appreciate your... read more
I had booked and paid for queen bed . I had confirmation from Expedia . When I got to hotel they informed no queen bed avail and asked me to pay extra for King bed upgrade as that’s the only room avail . Also at 5am there was so much noise in the room above me . I was in 227 . It felt like someone was jumping and that woke me up . The grab and go breakfast is terrible and unhealthy / filled with sugar
Business response:
Dear SUPRIYA, We would like to express our sincerest apologies for falling short of your expectations concerning the room request. We do honor these requests; however, there are times when we do not have the room unoccupied and available. Also, we understand the inconvenience caused by the noise issue and acknowledge that our breakfast option did not meet your expectations. Your feedback is valuable to us, and we will address these concerns to ensure a more satisfactory experience for you in the future. Sincerely,Hotel Manag... read more
Unpleasant smell
Business response:
Dear Gynna, We appreciate your feedback and apologize for any inconvenience caused by the unpleasant smell during your stay. Your comfort is our priority, and we will address this issue to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management
The hotel was filthy, our feet where black from walking barefoot in the room. The room also stunk like whatever was cooked in the room by the previous occupants. The “breakfast included” was granola bars and pre-packaged muffins. Stains on the tub. The stovetop barely got hot to boil water. There were no extra pillow available. The staff was very friendly.
Business response:
Dear Kevin, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We ... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.