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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was rough blood on the carpet ONE PILLOW
Business response:
Nico, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it is serviced. Unfortunately, we missed some things during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
The expedia site listed a free breakfast as included. When I asked a cleaning worker where the dining room was, I was directed to a coffee bar with oatmeal packets..very disappointing and am interested in getting some money back.
Business response:
Monica, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
The worst hotel I’ve ever stayed in. Parties all night, people running up and down the halls screaming all night long. No one at the front desk answered the phones or were present to address these issues. No towels or kitchen supplies as stated on the website. Just all around awful
Business response:
Penny, thank you for being our guest. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
no room
Business response:
Cynthia, thank you for your review. We are sorry we were unable to provide you with a room at our hotel. Thank you once again! Sincerely, Hotel Management
Training is needed. Customer service is not up to standards. The assistant manager needs training.
Business response:
Monica, thank you for staying with us and for your review. We apologize for the concerns you had with our service and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again. Sincerely, Hotel Management
Extended stay was not a good stay!! When we arrived in our room garbage was left under the sink. Housekeeping was not the best. The assistant manager doesn't know how to speak to customer s. I stayed at another extened stay America before customer service was a 10. This shelton location is a 3.
Business response:
Monica, thank you for posting a review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Unfortunately, after checking in to this property, we had to promptly check out. Our room was small and dirty and the entire lobby/hotel smelled like marijuana. I did not feel safe for myself or my children. The front desk staff, however, were all very helpful and pleasant.
Business response:
Jana, thank you for taking the time to tell us about your visit. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
I would never go back
Business response:
Zulfi, thank you for choosing our hotel for your stay. We are disappointed to see your rating, and we apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.