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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean at all
Business response:
Dear Chourouk, Thank you for your feedback. We apologize that the cleanliness of your room did not meet your expectations. Maintaining high standards of cleanliness is a priority for us, and we are addressing this issue with our housekeeping team to ensure improvements. Your comments are valuable in helping us enhance our service, and we hope you’ll give us another chance to provide a better experience. We look forward to welcoming you back in the future. Sincerely,Hotel Management
For he price I paid in the Shelton area, one would expect a clean safe environment for my family. It was not clean, inside or outside the room. The hallways were dirty, the grounds were dirty, people were living there permanently and made it feel uncomfortable. The room floor was sticky, it smelled terrible inside and outside of the room, smoke in hallways, people smoking outside the entrances. It felt unsafe! Shelton is a beautiful town so this was all shocking! I’ve never experienced this at any hotel I’ve ever booked. Whe... read more
Business response:
Dear Kathleen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Was noisy
Business response:
Dear Kevin, Thank you for your feedback. We’re sorry to hear that the noise affected your stay. We strive to provide a peaceful environment for all our guests and will be reviewing our noise management procedures to address this issue. Your comfort is important to us, and we appreciate your input in helping us improve. We hope you’ll consider staying with us again for a quieter experience. We look forward to welcoming you back. Sincerely,Hotel Management
I have been coming here for several years and have never had a problem. I dislike doing reviews, but did one when I was here last month. Five stars and no problems. I guess I should not have submitted that review because this time I was not happy. The check-in process was HORRIBLE!!!! There was no one at the check-in desk, only a sign that said they would be back SHORTLY. I just thought they were probably taking a restroom break. FIVE MINUTES went by, and still no one. I used the phone to call them and was told they would be... read more
Business response:
Dear Jacqueline, Thank you for sharing your experience. We are sorry to hear about the challenges you faced with the check-in process and the availability of luggage carts. Your feedback is valuable, and we will address these concerns to improve our service. Ensuring a smooth and efficient check-in experience is a priority, and we appreciate your patience. We hope to have the opportunity to offer you a more seamless visit in the future.Sincerely,Hotel Management
Dogs were barking in rooms all night. Facility smelled musty and hints of cigarette smoke. Did not feel safe walking around hotel at night.
Business response:
Dear Holly, Thank you for sharing your concerns. We apologize for the disturbances and discomfort you experienced during your stay. The noise and odors you mentioned are not acceptable, and we will address these issues to ensure a more pleasant environment for our guests. Your safety and comfort are important to us, and your feedback will help us make necessary improvements.Sincerely,Hotel Management
The people didn't answer the phone. They wouldn't connect me to my relative's room.
Business response:
Dear Theresa, Thank you for sharing your experience. We understand how important it is to reach loved ones, and we're sorry for any difficulty you encountered. We strive to assist with all guest requests promptly. Your feedback is valuable, and we will use it to improve our service. We hope your next visit will be more seamless. Safe travels!Sincerely,Hotel Management
Está bonito pero la organización en atendimento ao cliente, péssima a noche no hay nadie ay para le contestar , y la limpieza no eres buena, más as instalaciones están bien bonita da pena
Business response:
Dear Elenir, Thank you for sharing your thoughts. We're pleased to hear that you found the facilities to be satisfactory, though we're sorry the service and cleanliness fell short of your expectations. We recognize the importance of having attentive support and maintaining high standards at all times. Your feedback will be shared with our team to help us improve in these areas.Sincerely,Hotel Management
Too expensive for the quality of the hotel.
Business response:
Dear Scott, Thank you for sharing your feedback. We regret that you found the value of your stay did not meet your expectations. Your comments are important to us, and we are continually working to improve our services and amenities. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.