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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sofa bed was molly comfy like other, no breakfast, blood stain on the sheet., last time..
Business response:
Dear TSERING, We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we are disappointed that this was your experience. We are committed to ensuring this does not happen again and are grateful for your patience during your stay with us. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management
My flights were delayed and I did not arrive until the next day. They told me that my reservation was cancelled because I was a “no show” the day before. I had to pay out of pocket that night.
Business response:
Dear James, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. If you need further assistance, please get in touch with us directly. Thank you again.Sincerely,Hotel Management
AVOID at all costs. I checked in at 3 and checked out at 6. Vile disgusting place. I was warned to lock my car because the place is full of heroin addicts. The whole place is run down, smelly and dirty. Smokers outside the emergency exit so the smell was disgusting. Used diaper in the stairwell. Still traumatized. One positive, the lady at the front desk was helpful.
Business response:
Dear Justin, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved and you had to leave us earlier than expected. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely,Hotel Management
I paid for a room and they were full when I showed up
Business response:
Dear Alexander, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope you will return so we can make it up to you.Sincerely,Hotel Management
The entrances were not secure, creating significant safety concern.
Business response:
Dear Frank, We appreciate you informing us about your worries regarding entrance security. We take the safety of our guests very seriously and regret any inconvenience you may have experienced during your stay. We are currently evaluating our entrances and implementing measures to improve security. Your input is valuable to us, and we are committed to providing you with a safer experience in the future.Sincerely,Hotel Management
I like the customer service I met Jhul at the front desk she is so friendly and lovely
Business response:
Dear Rosemira, Although the rating you provided does not reflect your generous compliments, we are glad you enjoyed the hospitable service you received from our front desk associate, Jhul. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Fairfield County. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.