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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Terrible experience checking in not friendly. Bags of trash strewn around many hallways. General condition poor and grimy. Room was ok at best. Terrible experience. We will never go back here
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the issues you encountered during check-in and the condition of our facilities. This does not reflect the standard we strive to uphold. We apologize for the unpleasant experience and the state of the hallways. Your comments about the room and overall condition are concerning, and we will address these issues immediately with the concerned team. We hope you reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
This was my worst hotel experience, I had to leave 10mins or less after entering room, I could not stay there. I was told that I might not be refunded and I didn’t care, I took the long drive back to New York after a long tiring hospital visit in Bridgeport. There was men in group smoking and hanging out in the back parking area, upon entering it smelt and look like you’re entering an unsafe/crack house. The front desk clerk a young man who tried his best wasn’t around, I was told by a couple that was also waiting to check i... read more
Business response:
Dear Kameca, Thank you for sharing your experience. We deeply regret that your stay did not meet your expectations and apologize for the numerous issues you encountered. Our guests' safety, cleanliness, and comfort are our top priorities, and it is concerning to hear about the conditions you described. We are immediately addressing these issues with our team to ensure they do not recur. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with a significantly improved experi... read more
The room itself was not bad but the air conditioning unit was loud and obnoxious. Impossible to sleep well.
Business response:
Dear Kimberly, We apologize for the inconvenience caused by the loud air conditioning unit during your stay. Your comfort is important to us, and we regret that this issue affected your sleep quality. Our maintenance team will address the noise concern promptly to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
not a good place for travelers. to many long term tennants. old and outdated
Business response:
Dear James, Thank you for sharing your feedback. We apologize if our accommodations fell short of your expectations. We are committed to continuously improving our facilities and services to enhance the experience for all guests. While we accommodate long-term stays, we strive to provide excellent service to short- and long-term guests. Your feedback is valuable as we work towards improving our facilities. We hope you will consider giving us another chance to exceed your expectations in the future. Your satisfaction is our p... read more
My family and I booked 3 rooms. Once we arrived we realized the hotel was full of cockroaches very dirty. We didn't stay I'm waiting for my refund.
Business response:
Dear DALIA, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This was our first time at an Extended Stay America. The room itself was fine - nothing special but nothing horrible. The hotel seemed old and in need of updating. The hallways were narrow and reminded my wife of an old college dorm. The normal hotel amenities are non-existent here. There's only coffee during the "grab and go" breakfast time. The "grab and go" breakfast is bagged muffins and granola bars. We stayed here because of the price. In the future, I think we'll just pay a little more to stay at a nicer hotel.
Business response:
Dear Dave, Thank you for sharing your experience. We appreciate your feedback regarding your stay at our hotel. While we are glad to hear that the room met your expectations, we apologize for any inconvenience caused by the outdated appearance of the property and the limited amenities. We understand the importance of a comfortable and enjoyable stay, and we regret that we did not fully meet your needs on this occasion. Your comments will be shared with our team as we continuously strive to improve our services and facilities... read more
Needs yodating
Business response:
Dear Judy, Thank you for your feedback. We are sorry for not meeting your expectations with our property. We appreciate your input regarding the need for updates and are continuously working to improve our facilities to enhance guest experiences. Your comments are valuable to us, and we hope to welcome you back to experience our ongoing improvements in the future.Sincerely,Hotel Management
Not a good stay! The room and hallways reeked of dog odors. The bathtub was dirty and needed resurfacing. The back of the bathroom door had been clawed by a large dog and not repaired. The rug in the room was so creepy that my wife would not walk on it without shoes on. Hotel was tired at best. Won't be staying here again.
Business response:
Dear William, Thank you for your feedback, and we apologize for the issues you encountered during your stay. It is disappointing to learn about the odor concerns, cleanliness issues, and maintenance deficiencies you experienced. This is not reflective of the standards we strive to uphold. We take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we regret not meeting your expectations. If you reconsider staying with us in the future, we woul... read more
Dated, worn property. DO NOT ASSUME "free breakfast" means anything. It's basically shrink-wrapped muffins and crappy coffee. Elevators didn't work during my stay (my room was on the 3rd floor.)
Business response:
Dear Robin, Thank you for your feedback. We apologize for any inconvenience caused by the condition of the property and the breakfast offerings. We actively work on updates and improvements to enhance our guests' experience. The issue with the elevators is particularly concerning, and we are addressing this with our maintenance team to prevent future occurrences. Your comments are valuable to us as we strive to improve our services. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.