Extended Stay America - Shelton - Fairfield County

Business response:

Dear Joann, thank you for your kind words and for recognizing our front desk team. We will enjoy sharing your compliments with our devoted staff. But we are very disappointed that we did not meet all of your expectations. We would have welcomed the opportunity to address your concerns while you were still here. It was our pleasure hosting you; we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Lindsey, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Annelisse, thank you for taking the time to post your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take the cleanliness of our property and suites lightly, as this is an essential priority. We will discuss your feedback with our housekeeping team to address it appropriately. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management 

Business response:

Julie, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management