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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was good and the staff were friendly and helpful. The room was musty smelling. It had sticky floors and the bathroom door looked like someone was trying to claw their way out. The bed itself was clean.
Business response:
Dear Heidi, Thank you for your feedback. We are pleased you enjoyed the location and found our staff friendly and helpful. However, we apologize for the issues with the room's odor, floors, and bathroom door. Your comments will help us address these concerns with the respective teams. Please know that your comfort and satisfaction are our topmost priority. We are glad the bed met your expectations and hope to provide a better experience on your next visit.Sincerely,Hotel Management
There was a lot of hair in the tub and shower curtain was dirty. No i e machine, no cups in room no coffee maker in room. Very minimal for tbe price.
Business response:
Dear Karen, We are grateful for your feedback and apologize for the cleanliness issues and the lack of amenities that you desired. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet all of your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
cleanliness should be priority
Business response:
Dear SADAKKDULLA, Thank you for sharing your review about your recent visit to our hotel. We understand the importance of cleanliness and strive to maintain high standards throughout our establishment. We regret if we fell short. We appreciate your feedback, which helps us continuously improve our services to ensure a pleasant experience for all our guests. We hope we can make a much better impression on a future stay.Sincerely,Hotel Management
Very dirty hallways
Business response:
Dear Curtis, Thank you for choosing us. We value your observations and apologize for any inconvenience caused by the hallway's cleanliness. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our housekeeping teams to ensure a more pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management
Do not believe reservations are accurate Arrived on time to be told with attitude your sight over booked and they had nothing available. There for we had to scramble pay almost triple to be father away from the funeral we were to attend. No apology no way get to credit Guess I’ll file paperwork.
Business response:
Dear Sue, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
It had a kitchenette, but i had to go down to the front desk and borrow, pots, pants, plates , utensils etc. everything. there was nothing in the room. The room smelled like smoke even after they cleaned it 2x, the top of the frig was dirty, had crumbs and hair on top, TV remote was broken, there was no breakfast in the morning, the property was terrible looking, trash all over, there was a screen from on of the rooms on the ground, one of the light fixtures was broken and had capped live wires exposed outside. There was alw... read more
Business response:
Dear Jeff, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are addressing each concern you mentioned with our team to ensure improvements are made promptly. Rest assured, cleanliness and room amenities are top priorities, and we're working diligently to rectify the issues you encountered. Additionally, we have addressed the parking situation and are taking steps to enhance the overall appearance of the property. We apprec... read more
The exterior of this property was inviting and attractive. The front desk young man was professional and friendly. The hotel itself was creepy, dingy, and very outdated. The room was the same, dingy and outdated. The carpet was old and worn. The bathroom didn’t appear to be clean or sterile. Although we didn’t use the kitchen area, it too was old and worn. My daughter beggged to leave because she was so grossed out by it. Fortunately we only needed a place to sleep and were able to leave in the morning. The site said free br... read more
Business response:
Dear lauren, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.