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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed
Business response:
Dear saikrishnareddy, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
This is called Extended Stay. Little kitchen with no utensils, cups etc. No ice machines on property. Rooms rundown. Won’t stay at another one of these.
Business response:
Dear Beth Ann, thank you for choosing us. We are sorry for disappointing you with the amenities in your room. Our front desk staff makes every effort to communicate clearly at the time of check-in. We apologize for any inconvenience this may cause, to ensure cleanliness, all the dishes of your suite are kept at the front desk and our team delivers them to you as desired. Being an extended-stay hotel, all our rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Theref... read more
I was extremely disappointed with the inside of the property. Very narrow and poorly lit hallways. If you are NOT a smoker, a different property should be considered. As soon as you enter the property, the smell of cigarette smoke hits your airway! The TV to one of my rooms did not work at all. The bed linen seemed clean but of poor quality. The AC was very noisy; it kept going off and on. My overall experience at this property was poor. I will not be staying at this property again.
Business response:
Dear Marcia, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is shared with the concerned team to ensure they are addressed appropriately. We hope to have the opportunity to regain your trust and ... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.