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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will be contacting corporate.
Business response:
Dear Claudette, We regret to hear that your experience was not satisfactory. Your feedback is taken seriously, and we are committed to addressing any concerns you may have. Please know that our goal is to provide a comfortable and pleasant stay for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Filthy.
Business response:
Dear Diana, We regret that your stay was not up to the expected standards of cleanliness. Providing a clean and comfortable environment is crucial, and it’s disappointing to learn that we fell short. Your feedback is invaluable in helping us improve our services. We apologize for the inconvenience and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
The whole place smelled like cigarettes & was extremely dirty. Our hotel room had bugs in it. Overall disgusting place.
Business response:
Dear Calista, Thank you for bringing this to our attention. We apologize for the unpleasant experience you had during your stay. Ensuring a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. We take cleanliness and pest control seriously, and we will investigate and address these issues immediately. Your feedback is invaluable as we strive to improve our standards. We hope you might reconsider and give us another opportunity to provide you with a more enjoyable ... read more
It was the worst experience I have ever encountered. The building was dark , dirty and foul smelling. They did not offer maid service and said if we wanted we could change our bed and bring the dirty towels and sheets to the front desk for clean ones and make are own bed, The floor in the room was sticky and the bathroom floor was no better. I would never recommend the Hotel to anyone.
Business response:
Dear Margaret, Thank you for taking the time to review your stay. We sincerely apologize for the unpleasant experience you had. This does not reflect our usual standards, and we are addressing the cleanliness issues with our housekeeping team to ensure better service in the future. While our policy provides for weekly housekeeping, additional services are available upon request for a nominal fee. We understand your disappointment and apologize for not meeting your expectations. Your comments are invaluable in helping us impr... read more
Only one person at front desk handling everything.
Business response:
Dear Tracy, Thank you for sharing your recent experience with us. We regret to hear that our current front desk staffing levels did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience this may have caused during your stay. Please rest assured that we take your comments seriously and will review our staffing arrangements to ensure we can provide more efficient service to our guests. We appreciate your understanding and patience and hope to have the opportunity to welcome you ba... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.