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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The door in back they use a rock to keep it open keys don’t work in it anybody can walk in. Garbage around the facility ac smells bad like mold they only clean every 2 weeks tubs have mold around caulk
Business response:
Diana, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
There was a very unique stinky smell in that hotel. A mix of old nasty place and lack of cleanliness. I would NEVER recommend this hotel to anyone. Staff was nice and polite and I felt bad that such nice people had to work at a place like that. Location is great! There are plenty of GREAT hotel around it. I was trying something else this time and regretted it.
Business response:
Cleia, thank you for your review of our hotel. We promise to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. On a positive note, we are glad our convenient location worked well for you. We hope this isolated incident will not deter you from returning to enjoy a great visit with us next time. Thank you again for ... read more
Terrible - I wouldn't recommend! I chose this hotel based the reviews. Unfortunately, I found it extremely dirty. The first room I was given had a dirty bathroom - very gross. The second room was not much better - I found a clipped toenail on the floor - do they vaccum at all?!?! The hallways were dirty too. The smells throughout the hotel - I have no idea what they were but they were nauseating. I went out to my car around 7pm at night to get something, and the car next to me had people in it who were smoking marijuana - it... read more
Business response:
Ann, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered with our rooms. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for the situation outlined. We do everything to prevent such activities from occurring on your premises and appreciate you bringing this to our notice. We are grateful for your patience, and we hope you will consider a return visit... read more
Hallways smelled like stale cigarettes. Room was old & had odor.
Business response:
Harrison, thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Booked a room and they said it wasn’t available when I got there and I was charged
Business response:
Elena, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. For any queries related to the charges please reach out to your third-party agent as they will assist you in a better way. Thank you again for your feedback, and we hope you will give us another chance to make t... read more
Wouldn't recommend The hotel was definitely older which is nbd but they didnt provide pillows, sheets, and blankets for all the beds. Not only that but they also didnt have any promised kitchen utilities or pots/pans. It was completely empty which doesn't follow what was advertised. Not to mention, thr room was def not cleaned properly. Over all wouldnt recommend
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.