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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast was available
Business response:
Dear Saugata, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
My first 2 nights I was in a dirty deferred maintenance room. The shower curtain rod was taped together and It caused it to lean oddly and the curtain would not even stay shut. Nobody had been cleaning the bottom outside of the toilet lots if dirt and hair. Smears all over the mirrored closet door in the room and the picture . The outside hallway had a horrid smell!! on my second night people were making all kinds of noise out in the hallway at 3:30 AM. Also upon my arrival I kept waiting and waiting for someone to check me ... read more
Business response:
Dear Carol, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deser... read more
The trash from the previous residents hadn’t been emptied, lightbulbs didn’t work, the shower curtain was missing and the toiletries were minimal. Constant noise, even in the middle of the night, and obnoxious cooking food odors in the hallway.
Business response:
Dear Katherine, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with... read more
Nothing
Business response:
Dear Richard, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Save your time and money I was extremely disappointed in the room. The first night, at 3am someone was yelling in the hallway for 10 minutes. The 2nd night was the icing on the cake because I woke up at 4am to use the restroom. When I got back to the bed, there was a bug on my pillow! Not a spider, fly, gnat but either a tick or bedbug! It’s too cold for ticks unless it’s been living in there for a while. Either way I packed my bags and immediately checked out. When I told the front desk, the kid didn’t seem concerned but sa... read more
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported due to noise from neighbors and ticks on your pillow. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We will work harder so your next stay is outstanding in every way. Until then, safe travels!Sincerely,Hotel Management
I got there to check in and they just said “we don’t have any rooms available for you.” Basically that was it, no manager was on call and the check in person was rude and not empathetic at all. I will never stay at another extended stay ever. Never felt so disregarded and dismissed in my life. I hope no one ever has to experience what I did.
Business response:
Dear Victoria, Thank you for your valuable feedback. We sincerely apologize for not being able to provide you with a room and understand and empathize with your frustration and disappointment with the situation. We deeply value providing considerate and attentive service to our guests, so we regret that this was not your experience. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further as... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.