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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was run down and unclean. The hallways and elevators were heavily sprayed in an attempt to cover the deep cigarette smell. Our room smelled of the previous guests’ cooking ( a very pungent odor ) and it made all of our clothes smell until we got home to wash them. Even after spraying febreeze and keeping the window open. I know the hotel is not responsible for its guests but people were up all night yelling and walking around in the hallways. This place was so bad we packed up and drove home 11 hours overnight t... read more
Business response:
Thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced during your stay. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We also apologize for the noise issue you experienced from the other guests of our hotel and regret the inconvenience it caused. We value your feedback and hope you will give us a second chance to deliver the type of experience you and your wife should always expect from our hotel. S... read more
Disappointing We were greeted by a not very friendly clerk. Our room was not cleaned properly! The pet sticker was still on the door and kibble was left on the not vacuumed floor. There were no utensils or cups in the room. It was late and we were tired, so I didn’t ask to change the room as I would normally have done! The next morning we went down for breakfast and found only coffee, no milk, granola bars, oatmeal packets, and cellophane wrapped muffins. Not something I would call breakfast! All in all a very disappointing ... read more
Business response:
Petra, we sincerely apologize for the cleanliness issues you encountered in your room. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure that this does not occur again. Please know, the kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear communications going forward. We are also disappointed to learn our breakfast offerings we... read more
I stayed here a few years ago and it was basic but clean and lively. I don’t know what has happened but it has gone downhill considerably. They have not kept up with current standards. You shouldn’t have to ask for a coffee maker or ice bucket, drinking glasses, etc.
Business response:
Thank you for returning to our hotel. Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for falling short of your expectations.We are certain your next visitwill be absolutely wonderful! Please give us a second chance to prove ourselves. Sincerely, Hotel Management
I didn't like how I tried to checked in and they claimed that I was a no show even when having the information that I had booked the room. They didn't offer any discount or tried to help at all. Very terrible service. I had to changed up my plans and find another hotel last minute.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us.we hope you will reconsider a future stay as we would welcome the opportunity t... read more
Not coming back !!!
Business response:
Amit, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They should not advertise breakfast included. It consist of a pre-packaged muffin and a granola bar... very dissappointed.
Business response:
Maria, thank you for sharing your feedback about our breakfast, and we are sorry for your disappointment with it. We will make a note of your comments as we plan any changes to our breakfast offerings. We value your business and look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
So-So Not so good. Clean enough, no ice machines not even a fan in the bathroom. The man who checked me in was awesome!! Very nice and knew his business.!!!
Business response:
Jeffery, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the issues you experienced during your stay. Your concern regarding the bathroom fan will be shared with our team so that necessary steps can be taken. Kindly note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.