This profile has been claimed by the business owner or representative.
Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great but the bathroom was not well put together the tub was clogged and the water was going down slow. Everything else was great.
Business response:
Dear Christina, Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay overall. However, we sincerely apologize for the issue with the bathroom. Your experience does not reflect our standards, and we will address this with our maintenance team to ensure it is resolved. We hope you will give us another opportunity to provide you with a flawless stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
We were checked in to our first room, the bed was broke. We got moved to the 2nd floor... that room hadnt been cleaned dirty towels, beds not made etc..so we were moved for a 3rd time! Initially the keys were not working so we got new keys, finally they worked and was able to settle in. After traveling from across the state i was exhausted. I get woke up by the blaring fire alarm because someone cant cook on the 3rd floor!
Business response:
Dear Niccole, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve you with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and with the staff. We will discuss them with our team for review and action on a priority basis. Considering this an exceptional case, we hope to see you again for a better experience. Sincerely,Hotel Management
The property itself is pretty cute although it attracts a lot of transients. My problem was with the staff. They were incredibly unprofessional and rude! The manager banged on our door because our 4 month twins were crying.She rudley told us that a guest had complained.....ABOUT BABIES CRYING????? I guess the fact that we had to listen to a man scream and curse at his girlfriend night and night was irrelevant?? The phone in our room NEVER worked and when we mentioned it we were told another one would be bought.....NEVER HAPP... read more
Business response:
Dear Esther, Thank you for choosing us and appreciating our hotel. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. In response to your review, we will instruct the relevant team to review and take action. Please return and allow us to serve you better. Since... read more
Floors were sticky when I walked into my room, and the room itself smelled of cigarette smoke
Business response:
Dear Emilio,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Smoking is never allowed in the hotel premises. Our front desk team is always there to help you. Please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
Very dirty. The “breakfast included” is just coffee and a couple of bad quality muffins. Bed sheets were very, very dirty. I do not recommend.
Business response:
Dear Rossana,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. The concerns with the quality of the breakfast choices also disappointed you. Further, we regret the issues you had with the cleanliness and will address them as soon as possible, as we always want a happy customer. Our front desk team is working 24/ 7 to attend to your problems; please never hesitate to connect with them at any hour of the day. We apologize for all the pr... read more
they had no drinking water/ water fountains and even the vending machine was broken so in the middle of the night I had to leave and buy bottled water. Not sure how they market as “extended stays” when their facilities are so limited. I had read that they had complementary toiletries before coming here and they only have very limited item (no lotion for example)
Business response:
Dear Kate, Thank you for staying with us and sharing your review. We are sorry for your disappointment that we did not exceed every expectation. We value your feedback, and we take it to heart. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Thank you for bringing this to our attention, and we look forward to wel... read more
The staff was horrible!!! Seemed somewhat renovated and somewhat not
Business response:
Dear Jeff, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return; we hope to deliver the... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.