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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mehh, not gonna go to the same location
Business response:
Dear Guest, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please never hesitate to connect. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel M... read more
Shower was really not good at all. I ask them few times they said we have maintenance guy coming we will fix it never happened I asked to change room and answers was sorry
Business response:
Dear Khurram,We sincerely apologize for the inconvenience you experienced with the shower during your stay. It's disappointing to see that despite your requests for maintenance and a room change, the issue wasn't promptly resolved. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please know that we take your feedback seriously, and we will address this with our team to ensure better communication and resolution of such issues in the f... read more
My room was not ready when I checked in. They gave me the key card and I get to my disgusting room with the bed not even made yet, no towels, no trash bags in trash cans, a dirty shower and toilet.
Business response:
Dear Megan, Thank you for choosing us and sharing your remarks. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are atte... read more
Room smelled, shower head barely worked, floor was sticky, kitchenette was extremely outdated, amenities were horrible quality, the list goes on and on. Oh and also the hotel was full of pot smokers and they were letting their kids run rampant up and down the halls while yelling at them but not stopping them. Rooms are not sound insulated well at all either.
Business response:
Dear Andrew,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
Stood there for 30 miniutes and nobody came to the front desk to check in
Business response:
Dear Greg, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during check-in. Your time is valuable, and we regret any inconvenience you experienced. Rest assured, we'll address this issue internally to ensure prompt and attentive service for our guests. Your feedback helps us improve, and we appreciate your patience. We hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve.Sincerely,Hotel Management
When we got there our room had been smoked in window was open air conditioner was down to 65° when I complained about it he said he didn't have any rooms available so you would have to stay there or don't stay here at all
Business response:
Dear Dennis, Thank you for choosing us. Please accept our apologies for the disappointment; we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our housekeeping and maintenance staff and instruct them to double-check the rooms before delivering them to the guests. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chanc... read more
Staff were nice and the dated room was clean. But I measured road noise to average 50 decibels (on cell phone), as our room directly looked out to I-70, which was maybe 10 meters away. No one could sleep a wink due to the constant noise. I imagine rooms not facing the road are a but better, but be aware!
Business response:
Dear Christine, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the road noise is invaluable to us, and we will address this concern with our team. While we are pleased to read that you found our staff accommodating and the room clean, we regret that the noise disrupted your rest. Thank you for bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management
Never will stay there again lady at front desk rude has no manners
Business response:
Dear Denesa, Thank you for your valuable feedback. Please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we ho... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.