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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where do I start… First night when I arrived, there is this strong scent in my room that’s like someone just burned some incense. I spent a while to locate the source, and the smell comes from some sticky liquid on the back of the door. I addition, I was not able to lock the door no matter how hard I push, and the smell is too strong for me to fall asleep, so I went downstairs to ask for a room change. The staff told me that they are at full capacity for the night and will call me tomorrow to get another room for me. THAT CA... read more
Business response:
Nicolas, thank you for sharing the specifics of your stay. We regret the unpleasant visit and that we did not meet your expectations. We also apologize for the cleanliness issues you encountered in your accommodations and the inconvenience this caused. You have our assurance we will share this with our housekeeping team and the pest control provider to guarantee procedures are being followed to prevent any future issues. We are also sorry that we were not able to move to another suite. We do everything possible to honor requ... read more
Bed bugs Hotel has bed bugs
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Not going to pay for a night I didn’t use I couldn’t check in even though I called ahead to let them know I would be late. I had to go somewhere else
Business response:
Stephanie, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
I smelt in the place, there was a lot of people walking around blaring music. We walked up to our room and pushed the door open. Had to really pull it closed three or four times before we actually got it to latch, and it still opened. back up without use of key card. It was very musky in there. We turned around and left right then. The staff was friendly and understood, and refunded us the amount we paid.
Business response:
Trent, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Completamente asqueroso en todos los sentidos …
Business response:
Jaime, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
During my check-in, the front desk clerk at the hotel asked me if I had any pets on my business trip. I responded negatively. Fast forward to the middle of the night. I was awakened by a dog barking in Room 257, the next door to mine at 2:15 am. I called the front desk to complain, but no answer. I then ventured downstairs to the front desk, but no one available. The hotel lobby looked closed for the night. Good thing that I was not locked out of my room...It would have been tough luck sleeping on the hall carpet of the seco... read more
Business response:
James, thank you for your honest evaluation. We are deeply sorry for your disappointment with one of our hotel policies and the inconvenience it caused you in the middle of the night. Please accept our apologies for the disturbance you had due to pets at our property, and we are grateful for your patience with it. We hope you will consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
It was a small queen size. The room was small. No coffee machine etc. Never again. I only went because there because all the rooms were sold out.
Business response:
Florinda, thank you so much for your recent stay with us, and we appreciate you taking the time to share your feedback. We are sorry to hear you were disappointed with the size of your suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.