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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The continental breakfast was a joke. Dogs barking continuously. I had to go to the desk for everything (dishes, glasses, cups, silverware, pots/pans, dish drainer, sponge to wash the dishes, dish soap, etc). They didn’t even ask to clean my room. I asked if someone could come up to get my trash and they wouldn’t even do that. Someone was smoking Marijuana every day. There were at least three no smoking signs at the main entrance and residents didn’t care saying it’s not against the law to smoke. When we asked the manager ab... read more
Business response:
Dear Linda, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
We were honestly so uncomfortable and disgusted by our room. It felt so dirty. Something splattered all over the walls, microwave was disgusting, fridge was gross, floor was so dirty your feet turn black. Also, the tv didn’t work, nor did the lights or fan under the microwave. We paid way more on this hotel than it was worth…
Business response:
Dear Guest, Thank you for choosing us. We apologize for the issues you encountered in your room. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
Basic room with a bed. The hotel is really bare-bones. No exercise room. No amenities in room as far as coffee maker or even lighting or places to sit. The “breakfast” offered was below minimal. This is, (at best)’ a place to sleep. We reserved a room with 1 king bed. We got 2 double beds.
Business response:
Dear James, Thank you for selecting us. It is nice to know you had a satisfactory time. Our primary motto is to keep all our guests happy and satisfied during their time with us. However, we are disappointed to read about the problems you had here. Please allow us to check with the team concerned to find out what went wrong and how we can improve this. Also, we need to recheck the rooms before delivery so such an inconvenience does not happen. Meanwhile, if there is anything we can assist you with, please let us know at the ... read more
The hotel itself was nice, clean and pleasant. The service was more of our issue. We booked a king room which was unavailable because they were short staffed in the housekeeping area. Because of this, they instead gave us a queen single room and then upcharged us for the difference. The younger receptionist was nice but was under trained.
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service to our guests. Please accept our apologies for the issues faced. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. On the positive side, it is nice knowing you were pleased with your room and had a satisfact... read more
Unkept, room was not very clean, no washcloths, no conditioner, no ice. There were suction cups that were keeping one of the dresser drawers closed.There was what we believe was a homeless person in the lobby with a fake baby. The whole hotel and room smelled bad. Another guest was leaving the same time we were and he said "this certainly was not the best choice of a hotel" which tells me we were not the only ones that were disappointed.Grab and go breakfast was disappointing. When we arrived, the check in person was working... read more
Business response:
Dear Kent, We apologize for the disappointment you experienced during your stay. Maintaining cleanliness and providing essential amenities is paramount to us, and we regret falling short of your expectations. Your feedback regarding the condition of the room, lack of amenities, and overall experience is concerning. Rest assured, we will address these issues as soon as possible to ensure a more pleasant stay for our guests. We appreciate your patience and understanding. Our team is dedicated to improving our services, and we ... read more
We checked in but they didn’t have any rooms available with the number of beds we booked. We had to check into another location about 15 minutes away in Earth City. The second location didn’t have any shampoo, conditioner, hair dryer, etc. The vending machine also didn’t work and we had to request a refund through the vending machine company since the hotel doesn’t offer refunds.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,632 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.