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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To much stuff to write it was horrible. First night O arrived the elevator panel was dislodged exposing wires. I pushed it in place so nobody gets shocked. I get to the second floor and it stocked so bad like wet dog fur because it was raining and the place allows pets not to speak about the barking. From the broken remote control to the broken elevator day I left having to carry my luggage down two flights of stairs!!!!!
Business response:
Dear Joseph, Thank you for staying with us. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
Bed feels like a rock. Kind and courteous staff. The bed was as hard as a rock and caused me back pain when I've never had back issues. The shower head barely put out any water. There was no hairdryer which I've never seen a hotel not have.
Business response:
Dear James, Thank you for your feedback, and we're glad to read that you found our staff kind and courteous. However, we apologize for the issues you encountered with the bed's comfort, the shower head, and the absence of a hairdryer. Your comfort is our top priority, and we regret that we fell short of your expectations in these areas. We will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Sincerel... read more
Disgusting stay Dirty towels in the bathroom, beard trimming in the sink, trash cans still had trash in them. We came in town for a soccer weekend and so happy we literally just had to lay our heads down for 1 night. Would not recommend this hotel to any of my friends or family. Wish I would have taken pictures to show my husband. I had a free hotel stay through my Hotels.com account and I’m overwhelmingly disappointed I picked this one.
Business response:
Dear Megan, Thank you for reviewing your time with us and including us in your travel plan for soccer weekend. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your... read more
Business response:
I apologize that we need not ecxceed your standards
The property canceled my reservation but still charged me. They did not call to notify me until I checked in
Business response:
Jana,Unfortunately, we have no way of knowing in advance that you are on the due not rent list. We are only notified once we scan your ID. I do apologize for not being able to find out sooner.
Business response:
I'm sorry we did not meet your expectations
Business response:
I apologize we didn't meet your expectations.
Business response:
I’m sorry we did not meet your expectations
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,632 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.