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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at the property and no one was at the reception. We waited almost an hour. Finally a person showed up and stated they have no clean rooms and will not check us in. This after we had booked and paid through Expedia. Her attitude was very non helpful. She stated that it’s not her problem that they don’t have a room for us which was confirmed and paid for! When asked how do we get our money back she stated not my problem call Expedia.
Business response:
Dear Farhan, We're sorry for the inconvenience you faced upon arrival. This situation falls short of our standards, and we understand your frustration. Rest assured, we're addressing this issue with our team to ensure it doesn't happen again. Regarding your refund, we apologize for any inconvenience caused. If the reservation was made through the third-party booking website, please reach out to them as they will be more knowledgeable about the details. Moreover, if you need any assistance, please reach out to us directly at ... read more
The room was decent for the price. However, the door was not working. Our key card didn't work and we were locked out of our room. We checked in on Friday and didn't get the door issue situated until Saturday night. The front desk staff was trying to be helpful.
Business response:
Dear Mainhia, Thank you for choosing us. We apologize for the inconvenience you experienced with the door lock during your stay. Ensuring that all facilities are in proper working order is a priority for us, and we regret any disruption to your plans. We appreciate your patience as we worked to resolve the issue, and we're glad to hear that our front desk staff tried to assist you. Your feedback is valuable, and we will address this matter promptly to prevent future occurrences. We hope to have the opportunity to welcome you... read more
I checked in late at 8pm and my room was still not ready. I had to wait another hour for my room to be cleaned and ready. By the time I got into my room was a little past 9pm. There was only one lady running the whole hotel. Whoever is management at this hotel needs to be fired. This hotel makes the Extended Stay Hotel brand look really bad. This will be the last time I am staying at any Extended Stay Hotel.
Business response:
Dear Andrew, Thank you for taking the time to review your stay. We sincerely apologize for the delay you experienced during check-in and for any inconvenience it caused. Your time is valuable, and it's disappointing to hear that we fell short of our standards. We appreciate your feedback and will use it to help us improve our guest services. Thank you again; we hope to welcome you back soon.Sincerely,Hotel Management
Cockroaches in the room
Business response:
Dear Travis, Thank you for the review. We apologize for any inconvenience you experienced during your visit. Maintaining a clean and comfortable environment is a top priority, and we take your feedback seriously. Rest assured, we are actively addressing the reported issue to ensure a more pleasant experience for our guests. If your travels bring you back to the area, we hope you consider giving us another chance to provide you with an improved stay. Your satisfaction is important to us.Sincerely,Hotel Management
Hotel staff was friendly. Card key device wasn't working at the front desk at check in. Found and killed 4 bugs in our room. Shower doors still had water stains from the last person who used them.
Business response:
Dear Chingying, We appreciate your observations, both the positive recognition of our staff and the comments concerning opportunities for improvement. The room you occupied will be professionally inspected and treated as a precaution. Rest assured, we do have regular pest control services, and procedures are in place. We regret the inconvenience you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect ... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.