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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was was a decent stay at best, our room was alright but the hallways smelled bad. There was no one at the front desk most of the time.
Business response:
Dear Logan, Thank you for taking the time to share your feedback about your recent stay with us. We're glad that your room met your expectations. However, we're genuinely sorry for any inconvenience you experienced due to the hallway odor and the front desk situation. This doesn't meet our usual standards of service. Rest assured, we'll address these concerns with our team to ensure improvements in the future. Your comfort and satisfaction are of great importance to us, and we hope you will consider staying with us again to ... read more
Terrible stay We booked a room for 3 people. There were not two beds available, but there was a bed, with a pull out sofa available. The pull out sofa was full of crumbs, etc. and did not even have a sheet on the mattress. There was no toilet paper when we checked in. We killed two roaches while were were there.
Business response:
Dear Sandy, We're truly sorry to learn about the inconveniences you encountered during your stay. This is not the experience we aim to provide for our guests, and we sincerely apologize for falling short of your expectations. Your feedback about the cleanliness and bedding issues is appreciated, as it allows us to identify the aspects where we need to improve. We're committed to enhancing our services and upholding our standards for our guests' comfort moving forward. We hope that you will consider giving us another chance t... read more
Disappointed We stayed on the 3rd floor it smelled of pot pretty bad. We also had the people next to us that had music going until 1:30am and it was pretty loud. We did call and they talked to them but I don't think the people in the room cared because it just went on again. The workers were very friendly.
Business response:
Dear Brad, Thank you for reviewing our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We also want to apologize for the excessive noise due to other guests in the hotel. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. It makes us happy to know that you liked our staff. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Mana... read more
Woke up to a few roaches, room not cleaned thoroughly, weird smell in room.
Business response:
Dear Jessica, We sincerely apologize for the issues you encountered during your stay. The matters you described are unacceptable by our standards, and we are reviewing your feedback to ensure we consistently maintain an immaculate and pleasant atmosphere for our guests. Although this does not change what transpired, we have contacted our pest control provider for a professional inspection. Your feedback is invaluable in helping us improve our services, and we hope you will consider allowing us a chance to demonstrate our com... read more
Absolutely not. They first told us they were all booked when we got there which was never communicated (we had a reservation), but then an entire cheer team and wanted their money back while we were getting ready to leave. We booked a room they were planning to stay in and later found out that it was because of bed bugs. The smell was horrible inside the hotel, towels laying in the halls on the floors and what looked like homeless people going in and out of the hotel. Worst experience ever with using a third party site. The ... read more
Business response:
Dear Sharon, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we will contact our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations.We hope you will revisit so we can show you our ... read more
That canceled my reservation because they over booked their hotel then still charged my debit card for the stay. Theft!!!
Business response:
Dear Rebecca, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The room that we were assigned had bugs, dirt, and toilets had not been cleaned in a long time. Sink also had old food in it.
Business response:
Dear Marie, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attent... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.