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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Procedures…… Someone burnt something on their stove top and it was horrible. On the 4th floor which is where our 2 rooms were. Smell was atrocious and the smoke was filling the hall. I called 911 since we were told oh there is no fire, but smoke isn’t any better for those who can’t breathe. My 82 yr old aunt had to be transported to hospital for smoke inhalation. I feel the situation was not handled properly by the staff/hotel. My aunt did not return to her room till 430 am. I do not believe she should have to pay for her ro... read more
Business response:
Dear Colette, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Very basic setting with with ugly scale on shower windows. Nothing in the kitchen area. Have to bring your own cooking equipment
Business response:
Dear Robert, Thank you for choosing us. We are sorry for not providing you with a pleasant stay. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make the kitchenware available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Everything we do aims at providing you with an excellent hotel experience, and we... read more
Took 40 minutes to check in. There was an issue with the payment, which I provided the receipt for. Would not recommend.
Business response:
Dear Ethan, Thank you for staying with us and sharing your feedback. Please accept our apologies for the inconvenience caused due to some unfortunate issues during your check-in. We appreciate you bringing this to our attention as we continuously strive to enhance our services and prevent such concerns from affecting future guests. While we know this stay did not meet your expectations, we are hopeful for an opportunity to make it up to you on a future visit.Sincerely,Hotel Management
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Business response:
Dear Jason, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
I booked two rooms for my family to stay in. The floors were sticky and showers were dirty. There was a live cochroach in one of the rooms which we caught and exterminated immediately. We asked the staff to sweep the floor. They brought a broom and dustpan and asked if we could do it ourselves. Their were no bath towels in the bathrooms and we had to call for the staff to bring some.
Business response:
Dear Lindsay, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness concerns and the lack of bath towels in your bathroom. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
Arrived and was given a room that was dirty bed was not made. Had to go down and get a second room smelled horrible like bad chemicals floor was sticky and dirty TV. Remote was not in the room. Had to go to front desk during a domestic between employee and unhappy guest to get a remote control that did not work had to go back to the front desk and get another remote control, and that remote did not have a back on it but at least it worked. Entire place smelled and was extremely dirty. My guess is it’s from the clientele that... read more
Business response:
Dear Daniel, We apologize for the issues you experienced during your recent stay with us and regret the inconvenience of shifting rooms. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Do not spend your time/money here. In the parking lot, the surrounding was already skeptical, once we enter no one was there and no greeting. We tap on the ring and the assistance finally came up unfriendly as if we were wasting his time (if so then have kiosk available). He had to repeat himself 1-2 time for us cause he was basically mumbling instead of speaking. We finally got our room card and headed to the room. The room had a smell to it, cheap cleaning solution, the bathroom was dirty, mirror had stain, the bed itself ... read more
Business response:
Dear Guest, We're sorry your recent stay at our hotel did not meet your expectations. We strive to provide our guests with comfortable and enjoyable stays, and we're disappointed that we fell short in your case. Please accept our sincerest apologies for the unfriendly service you received upon check-in, as well as any issues with the cleanliness of your room. This is not the level of service we aim to provide, and we will be sure to address these concerns with our team to ensure that our guests receive the warm welcome and c... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.