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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great front desk person; crappy care of this bldg The front desk person did a wonderful job on check in and check out. Whoever this property belongs to needs to take some pride in their building and take care of it. From the day we got there, there was no hot water in the entire building. The cleaning crew should do their job better because the lack of cleanliness reflects on how they do their job. I could tell that the sheets weren't changed because it had black hairs all over the sheets. I do not have black hair. The vent ... read more
Business response:
Dear Erin, Thank you for your feedback, and we're glad to hear that our front desk staff provided excellent service during your stay. We apologize for the issues you encountered with cleanliness and hot water availability. Rest assured, we take your concerns seriously and are addressing them with our cleaning and maintenance teams to ensure improvements are made. Your satisfaction is our priority, and we appreciate your patience and understanding. We hope to have the opportunity to exceed your expectations in the future.Sinc... read more
DISGUSTING I got a studio room. It was extremely uncomfortable. Everything was dirty, the shower was filthy the shower doors was disgusting. I didn’t trust the towels at all, I refuse to touch them. White paint splatters everywhere. The sink was dirty. I was scared to lay in the bed because everything else was dirty I questioned the bedding. So I slept in my jacket with my hood over my head fully clothed across the bed. The toilet in the bathroom had a pink ring around it just disgusting. Overall it was the worse hotel exper... read more
Business response:
Dear Quina, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely,Hotel Management
Uncomfortable stay The property was not clean. From dirty stairway to messy coffee station. The room was another story. I had to clean the bathroom mirror. It looked like they took a dirty mop to it. The scale on the beautiful shower doors and walls were unacceptable. I wiped down all surfaces and had to leave my shoes on at all times for the floor was dirty. The worst was the bedding. The pillow cases and comforter looked nice and clean but when I pulled back the comforter, the sheets were never changed! They were wrinkled ... read more
Not happy 😒
The place was dirty. The room were dirty. The help dest attendance was unhelpful. Our reservation was giving away and everything was a complete mess.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.