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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Yikes! No maids, if you want towels bring your old ones down to front desk and get new ones, empty your own trash, no daily cleaning...the list goes on....
Business response:
Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we c... read more
I dont know how this property received 3plus rating? Place was dirty and run down when we walked in saw cockroaches running around in the kitchen and bathroom, floor look as if it was never cleaned, bathroom drainage was so bad we had to use kitchen sink to wash, and people above us running around making noise until 12 midnight we complained to front desk nothing was resolved. We barely got any sleep woke up early and ran away from the place as fast as we can. Please DO NOT STAY THERE!!! Unless u want to sleep with cockroach... read more
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced during your stay that made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. We would also like to offer our apologies for not actioning your complaint regarding the noise made by other guests. We assure you for the improvement of o... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Staff was cordial, kind and professional. The condition of the non-smoking room had a few concerns: the room smelled like smoke, the shelf on the closet was broken and could not turn on two of the lamps because the button was missing.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. On a positive note, we are glad you liked our courteous associates. We hope to see you soon. Sincerely, Hotel Management
The exit stairwell nearest our room had an awful, stale stench — like animal urine covered up by cleaner. Multiple pieces of furniture in our room had damage or was warped.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
$0 should be paid to stay... Value vs. Cost= never again!
Business response:
Orlando, thank you for staying with us. We are sorry to read that you felt the value of our accommodations did not match your expectations. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.