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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower didn’t drain, the towel rack was coming off the wall. The king size bed was the size of a queen. The hotel says no smoking yet there’s burn marks all over the floor sink tub and in the drawers. Last but not least there was throw up in the elevator. Staff was rude and the place is over priced with no amenities.
Business response:
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. We truly hope this unfortunate situation will not prevent you from returning. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Do not stay at this hotel. Very dirty. Spit on elevator walls, smells like pot in the elevators and hallways, overflowing trash cans and cardboard boxes in hallways, carpets so dirty that I stood on the bath mat, and shuffled it around the room to get dressed. I should have simply walked away from the hotel and my non-refundable room fee. For a few dollars more, go to the Marriott just down the street- clean, good service, and still priced for a budget traveler.
Business response:
Brian, thank you for being our guest. We apologize you were disappointed with the cleanliness of our hotel and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery and to address the problems you outlined. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Poor conditions Rooms need serious upgrades!!!!
Business response:
Candice, thank you for being our guest. We are sorry you were disappointed with the condition of your suite. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Fealty and poor customer service room rates way extremely to high not worth it my children and I will never rent a room from there ever again.
Business response:
Lorinda, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
The pictures are not accurate! The hotel smells bad. I honestly tried not to gag getting to my room. Floor was dirty, I purchased a Swiffer wet jet and it took a bottle of solution and 15 pads to get the floor clean. Then house keeping came and got it dirty again. Stay somewhere else this is more of a halfway house then a place for family vacation or extended business trips.
Business response:
Joel, thank you for evaluating our hotel. We let you down in the most basic ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take our suites' cleanliness seriously, and we will be addressing the concerns with our team to take corrective actions. We regret the inconvenience caused and hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not a good place to stay The place is in bad condition and i think it is used by some as their home. Smokers all ocer the parking lot. Pillows smelled like smoke. Hair in the tub. The screen to the wi dow was torn up. Holes in the walls. Hall smelled bad. I would not return here.
Business response:
Dianne, thank you for sharing your feedback. We are sorry you were difficulties you encountered and for the inconvenience it caused. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, your comments have been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.