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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Hotel was filthy , homeless people in parking lot and lobby with dogs. Room next door noisy all night. Stockton is a rough place but this is in a good location sad it is so poorly run.
Business response:
Walter, thank you for reviewing your stay. We are sorry for not meeting all of your expectations. We also apologize for the cleanliness issues you experienced and will share your concern with the housekeeping associates to ensure a better experience going forward. We understand your frustration and regret the inconvenience caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Don't Go! Stockton CA Extended Stay is the worse ES I have ever stayed at! The clientele was very scary and the bathroom reaked of urine so badly until the entire room smelled of urine... Horrible!!! The room felt dirty! The bed and bedding was terribly uncomfortable!!!! The worse!!!! However, the front desk people were very nice!
Business response:
Thank you for sharing your feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work ensuring this is not repeated again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Mana... read more
Rooms were dirty. Found hairs in my sheets and towels. Everything smelled like smoke even though it was a smoke free property. Lady at front desk was rude when asked to change out linens. Like it was my fault.
Business response:
Keith, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We are also sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
AC made horrible noises and room dirty. Had to change room 2x to get working AC and shower. Garbage under bed and in cabinets. Front desk employee rude thru all the issues. Made me feel like I was inconveniencing her.
Business response:
Thank you for the feedback regarding your stay with us. We apologize for the odor you experienced in your room and that the air conditioner did not work properly. We have shared your feedback with our housekeeping and maintenance departments so that they can take the necessary steps. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We... read more
Loud noises, fighting in other rooms on multiple occasions. Staff was not very helpful in stopping it as I called down many times . Decent hotel considering the neighborhood.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
The staff was friendly. The property needs a good cleaning and updating.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
Not kept up. Needs a good cleaning. Tv only has about 12 channls, mostly not good channels. 2 are ads for Dish TV all day. No football! A lot of "undesireable" types staying here, they all have to go out side to smoke, so they are there most of the time. Parking !ot is very dirty, !ooks like every spot was thrown up on. Shower has mold and the drain cover is not attached. Drains are very slow and really bad shower head.
Business response:
Tania, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I didn't like the property.. it needs ice machines.
Business response:
Thank you for sharing your feedback. We are sorry our hotel did not expectations and regret the inconvenience caused due to the ice machines. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nothing this hotel smelled bad no cleaning service whatsoever cars in the parking lot were getting broken into
Business response:
Thank you for staying with us and providing your feedback. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living.However, these services are always available upon request for a minimal fee. We appreciate your comments and hope to have another chance to redeem ourselves. Since... read more
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.