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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby was dirty, the elevator was dirty and my room had a sink that backed up and left whiskers and other black globs in it. I told the front desk about it and they did nothing until two days later--they did not even come up to clean out the sink! I could not use it. When someone finally came to fix it, using a liquid unclogging product, they left big black globs and other debris as well as the whiskers in the sink, as well as a note saying a plumber would have to look at it. Two days later, no one came to clean out the ... read more
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards that are meant to prevent a situation like yours from occurring. Our goal is to provide clean, comfortable suites so guests will want to come back again, but we regret we failed in your case. The cleanliness and rooms condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation a... read more
Bad Very dirty. Smelled bad. Bed was smaller than advertised. But hotels.com took care of it which was nice
Business response:
Thank you for reviewing your stay. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room during your stay. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We hope you will consider and give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Disappointing. The room was not as clean as it could have been. A full-size mirror was not hung up and was on the floor. The bed didn’t have a comforter or a duvet at all. The receptionist appeared to have an attitude as if to say she didn’t want to be there. Needless to say I won’t book this place again.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the behavior of our front desk associate and will share your concerns with the appropriate individual to ensure a better experience going forward. We value your feedback and hope you will reconsider giving us anot... read more
In need of repair The room we were in was in serious need of repair. The staff was friendly and helpful. We reported a towel rack that had come off the wall on Thursday morning and it didn’t get repaired before we left on Saturday morning.
Business response:
Bobbi, thank you for staying at our hotel. We are sorry for the issues you encountered in your room and regret it was not resolved when made aware of. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. On a positive note, we are pleased to know you liked our associates. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The carpeting in the room was terribly stained. There were significant stains on the ceiling. The TV literally wobbled on its stand. The toilet seat was loose. The TV remote did not work. The chest of drawers the TV sat on has its top veneer finish peeling off significantly. There were stains on the bedspread. One of the windows was covered with hand prints. There was no hair dryer in the room. Monica at the desk was great. She came up to help with the TV and brought up a replacement tv remote and bedspread but there wasn’t ... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for one of our associates could not make it up to your satisfaction and regret the inconvenience it caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding ser... read more
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.