This profile has been claimed by the business owner or representative.
Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware of this property (roaches)(filthy) . It is kept in very horrible conditions. When I first walked in I was hit by a smell that was unexplainable but it was not a good smell and made me almost throw up. Not to mention the actual room itself the carpets are filthy and I could tell that the room was not thoroughly cleaned. There is no water pressure at all. I hate that I stay there at all. You can actually smell in the rooms the mold. This place is in terrible need of a remodeling or new owners. Ask for room service to se... read more
Business response:
The conditions you describe in your room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. We have contacted our pest control provider to resolve the roach problem as quickly as possible. Thank you for sharing your feedback with us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Nice staff but low upkeep. Uncomfortable and dirty. Resembles a dungeon like hall etc. Felt somewhat Scared to have car there over night. Staff was kind and helpful.
Business response:
Thank you for your recent stay. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention as your review highlights where we need to refocus our efforts. We hope you will consider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management
This place was just horrible but we had no choice to stay in meantime due to an emergency situation at our home. I couldn’t believe the type of service and how this hotel was running.
Business response:
Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Towel not clean with alot stain marks, room chair with stain, closet dirty with dusk
Business response:
Ulysses, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Everything made you bring towels down and did not have housekeeping also very rude staff
Business response:
Thank you for being so specific in your evaluation of our hotel. We are sorry you were disappointed with our housekeeping policy. Kindly note, this service is provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We are also sorry you did not find our staff at their best. Our team genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual ser... read more
Sticky icky For the cost we expected worn. Even though worn beyond what we expected the revolting part was that the floors were sticky, especially between the beds and I've tried not to wonder what caused it. It was late and we were exhausted so we threw towels over the worst of it and kept our shoes on. The bedding had obviously been changed and that I count that as a perk of this hotel really says it all.
Business response:
Sarah, please accept our most sincere apologies for the cleanliness issue you experienced in your room. We are very disappointed to read about your experience and understand the frustration you must have felt due to the unclean room. Your feedback is essential, so it’s been discussed with our housekeeping team to take the corrective actions which ensure such issues do not happen again moving forward. What you experienced is not acceptable, but we would like you to consider giving us a chance to earn your highest rating movin... read more
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.