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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room I was put in smelled like an ashtray. The place was “worn”.
Business response:
Thank you for your review. We are sorry for not living up to your expectations and for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing the issues to our attention so we can address it right away. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Business response:
Celina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst hotel. Do not stay here. Entire hotel smelled and seemed as if it were a halfway house.
Business response:
Thank you for being our guest. We apologize for the issues you encountered while you were here. We have shared your concerns with the appropriate teams to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The bathtub in my room was NOT clean. There was hair and pubes! So gross, but luckily I brought sandals.
Business response:
Imelda, thank you for being our guest. We are sorry for the cleanliness issues you encountered in your bathroom and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
Not a good Hotel to say. This Hotel needs to be renovated. All the furnishings are old.
Business response:
Jimmy, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
This remind me of some slums apartments jus cops and people fighting kids running around smells like chicken n waffles thru the halls elevator broke doors broke
Business response:
Please accept our sincerest apologies for the disappointing stay you had, and we regret the inconvenience caused due to the other guests on the property. We wish we had the opportunity to address this issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I know it is Covid-19. I DONT DO REVIEWS But this is no EXCUSE!!for the lack of cleanliness. The elevator was gross dirty. I stayed on the second floor as soon as you walk off the elevator there is a wall a wall to greeting you the sheet rock was coming off of it. Its all on the ground. Then its supposed to be NON SMOKING!!! HORRIBLE SMOKE CITY Smells the the hallways as we walk down to our room loud. We get to the room 3 of the lights are burned out A/C you can smell Cigarettes coming in, Windows where open no bars on them ... read more
Business response:
Jesse, thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit, and that compromised your stay. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also alerted our pest control provider to address the problems. Meanwhile, we want you to know that we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention and hope to welcome you back soon... read more
Business response:
Nadeem, please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Eric, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.