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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked Being turned away is never good the computer system needs to be fixed to avoid constant overbooking
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The bad smell was overwhelming. The smell was in the hallways, elevators, and room. I think it was due to the kitchenettes but it was pretty awful. On a bright note.... the hotel is centrally located and close to everything we wanted to get to.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked our location, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Good location, gross hotel This hotel was in a good location with lots of restaurants and shopping close by, but that was the only good thing. The building looks nice from the outside but inside it was dingey and smelled bad. The hallways and the rooms smelled so badly that we had to buy febreeze and use it. The windows in our room barely opened and the curtains were actually held to the rod by an elastic band. The rooms hadn’t been renovated in a long time and the furnishings we old and smelled badly. There were police at ... read more
Business response:
Raman, thank you for being our guest. We're glad to know our location was ideal for you and that you were pleased with the service provided by our associates. However, we apologize for the difficulties you encountered while you were here. We have shared your feedback with the concerned team, and we’re working with them to fix all the issues you mentioned. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
We weren’t allowed to book here again!!! Manager kicked us out
Business response:
We are terribly sorry about the issues you experienced with your reservation and apologize for the rude behavior of our associates. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Overbooked...had to find another hotel and then they still charged me. I got it reversed, but had to spend the time doing that.
Business response:
Lorie, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Never Again! This one of the worst hotels I have ever stayed at. The smell was awful, dogs barking in the room next to me, pot smoke abounded, and the bed was hard as a rock!. Never again!
Business response:
Dear David, thank you for being our guest and for sharing your feedback. We are so very sorry for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope to make this up to you on a future visit. Sincerely, Hotel Management
The building was smelling like pot and cigarettes. Breakfast was only coffee and couple of granula bars. Elevator and halls were dirty.
Business response:
Dear Guest, thank you for choosing us to host your travel needs and for the valued feedback.We areso sorry for the inconveniences you experienced due to the smoke smellthroughout our hotel. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you once again to our hotel for the fresh and clean experience you deserve. Sincerely, Hotel Management
They suck I made a reservation non-smoking and when I got there, they had given it away, with no reasons. They didn’t even make a reservation for me at another hotel
Business response:
Barry, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.