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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The staff is rude and not helpful they have a smart aleck response to requests and when they had a problem with another guest they were very unprofessional to us with a simple request I have stayed at many extended stays this was the worst
Business response:
Wendy, thank you for being our guest. We apologize for the rude behaviour of one of our staff members. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves. Sincerely, Hotel Management
Not a nice place
Business response:
Mary, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I your room was on the 3rd floor, you will immediately notice a bad smell once the elevator open.I noticed this bad odor for the duration of our stay on the 3rd floor. nobody clean the room and the towels had not been change. Wifi is free for one minute only and you will be charge in excess. Breakfast is free for coffee & muffins but sometimes coffee only.
Business response:
Jacinto, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Worst stay ever Location is great service is horrible didn’t get the room I reserved got a room with only one bed my kids had to sleep on the floor with extra blankets will never stay there again
Business response:
Manuel, thanks for choosing us and for recognizing our location. We apologize we were not able to provide you the room of your choice and that we were unable to fix this while you were here. This situation has been reviewed by our team members, and we are ensuring we don't make such mistakes going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Minimal accommodations but close to everything We had a function in Mtn House and stayed in Tracy. It was very close and convenient despite the mediocre condition of the rooms. The floors were wet and sticky. The blankets and towels AND pillows were thin. No extra toilet paper and the phone was missing buttons. The kitchen accommodations are misleading - you have to call down for even a coffee maker. The grab-and-go breakfast was also misleading. The elevator smelled terribly.
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered here and that we couldn’t keep our promise of providing you a comfortable stay. Your feedback is discussed with the concerned individuals in an effort to ensure our hotel delivers better service and facilities to our future guests going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Uncontrolled viscious dog Had issue with patrons dog. Viscious and got off leash. Management did nothing to ease our anxietites about this dog which had attacked ours. Fortunately no injury occured. The owners continued to let dogs run free, against the hotel policy.
Business response:
Geroge, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the noise issue caused due to the barking dogs and regret our staff wasn’t able to turn this unpleasant experience into a positive one. Your feedback has been discussed with our team to ensure they are more diligent going ahead. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Non smoking room We reserved non smoking room and they gave us smoking room
Business response:
Thanks for choosing us. We offer our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disappointed Staff ok. Minimally responsive. Hotel has foul odor, especially in room. Requested non smoking room. Both recliner and bedspread have cigarette burn holes.Have stayed in this chain before with much better experience.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Third floor smelled The third floor reaked of burnt marijuana smell.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.