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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncontrolled viscious dog Had issue with patrons dog. Viscious and got off leash. Management did nothing to ease our anxietites about this dog which had attacked ours. Fortunately no injury occured. The owners continued to let dogs run free, against the hotel policy.
Business response:
Geroge, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the noise issue caused due to the barking dogs and regret our staff wasn’t able to turn this unpleasant experience into a positive one. Your feedback has been discussed with our team to ensure they are more diligent going ahead. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Non smoking room We reserved non smoking room and they gave us smoking room
Business response:
Thanks for choosing us. We offer our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disappointed Staff ok. Minimally responsive. Hotel has foul odor, especially in room. Requested non smoking room. Both recliner and bedspread have cigarette burn holes.Have stayed in this chain before with much better experience.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Third floor smelled The third floor reaked of burnt marijuana smell.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible experience. First off, they did not have a smoking room even tBought I had requested a month before. The young woman at the front desk was unapologetic and rude saying it happened because I booked through a third party site. I would never stay here again.
Business response:
We apologize that we failed to provide you with the room of your choice and regret the inconvenience you encountered with our service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Nice Hotel and area.. Hard time sleeping, to many people drinking in the parking lot. One night you had a drunk guest arrested drunk in the front, 10 cop cars with lights al over the hotel. Another night a drunk guest was laying passed out in front of and exit door and again cops and fir trucks with sirens and lights...
Business response:
Daniel, we are sorry for what you have experience. Such incidents are very unusual. We take the safety and security of all of our guests very seriously and work closely with local law enforcement agencies to handle such situations efficiently. We're sorry that this happened during your stay and would love the opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Family stay This place is horrible. Never stay here if with family visit. The carpets extremely dirty in rooms and hallways. Above all the staff is very very rude and uncooperative. They don't care about anything. I complained about the broken table, stinky smell in our room and missing amenities. This is a with kitchen room. When I asked about utensils given to us I was told it will be tomorrow since everything is dirty. I complained to the manager and she responded by saying write the review against us. It seems like they ... read more
Business response:
Shaukat, please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please consider being our guest again so we can show you the example of our true hospitality. Sincerely, Hotel Management
Never again The room was okay cleaned the bathroom had stuff on the sink and tub was disgusting it was a one night stay so we didn’t use it. Secondly the room and the hotel itself had a funny smell which was left on my clothes and body after leaving, it also smelled like cigarettes coming down the hall.
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Smells I accidentally booked a smoking room. My fault. I asked if we could switch rooms at check in. She told me that they had just rented the last two minutes before. The smells of weed and cigarettes started at the hallway. We had to sleep with the windows open to help with the smell of smoke in the room. I have a bad back and I always sleep with a pillow between my knees but the bed only had three pillows and since I love my wife I gave her two pillows. I asked if I could get one more pillow and they told me they didn't h... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.