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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Apoplectic They didn’t honor my reservation.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
It was okay just needs a lot of upgrade and cleaning.
Business response:
Michelle, thank you for choosing to stay with us. Please accept our apologies for the difficulties you encountered while you were here. Your feedback has been discussed with our housekeeping team, and we will be more diligent in our efforts going forward. We also assure you that we will share your observation regarding the renovations with the concerned people in our organization. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Not the best No microwave in my room, over the duration of my stay, they were working on getting a microwave for my room. Did not happen before I checked out. Very small few options breakfast. Bed not very comfortable.
Business response:
Brittany, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I reserved a room with two full size beds, however, when we arrived, only a room with one full size bed was available and it wasn’t finished being cleaned yet. We were offered this room along with a rollaway bed, for the same price as the room with two full size beds, if we could return in a half hour. We accepted and returned later. The next morning we asked if we could check out one hour later than the normal 11am check out time. The front desk was only willing to give us an additional 45 minutes. Very disappointing experi... read more
Business response:
Thanks for the review and for choosing our hotel. We hate knowing you had difficulties during your stay with us, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are truly sorry that we failed. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Sincerely, Hotel Management
Hairs and smell. It is terrible! hairs on the bed and terrible smell in the room. The breakfast is just some snacks. It is the most terrible hotel I had in the a week long trip!!!
Business response:
Thank you for taking the time to leave comments about your visit with us. We are sorry our housekeeping services were not up to par. We have procedures in place to inspect every room prior to a guest's arrival, and we apologize that steps were overlooked. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Our room wasn't the cleanest. The sheets had stains on them and there were big rips and tears in our bathroom towels. We had people on the floor above us making an extreme amount of noise throughout the night and it continued through the next morning. The hotel staff assured us that they asked the guests to quiet down but this wasn't apparent because they continued to walk and run and what sounded like dragging items across the floor. We were supposed to stay for 2 nights but due to the condition of the room and the unruly g... read more
Business response:
We offer our sincere apologies for the cleanliness and noise issue you encountered while being here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Can wait to leave Tracy’s Extended Stay America There’s really no breakfast, only coffee. WFi sucks. Only 3 units can use WiFi. No toiletries and toilet paper. No cups/no ice machine. Can not close window. No TV remote. Blankets have hole in it.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every ro... read more
Booked a non-smoking room and when we checked in, received a smoking room. The entire hallway smelled of smoke as did the room. The hotel had no non-smoking rooms available so we had to find a new hotel at 10 pm that night.
Business response:
We apologize for the smell of smoke you encountered while you were here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.